eCommerce Program Manager

At Sectigo, we align around our mission and pride ourselves in helping thousands of customers sleep better at night.

Sectigo is the most innovative provider of certificate lifecycle management (CLM), delivering comprehensive solutions that secure human and machine identities for the world’s largest brands. Sectigo’s automated, cloud-native CLM platform issues and manages digital certificates across all certificate authorities (CAs) to simplify and improve security protocols within the enterprise. Sectigo is one of the largest, longest-standing, and most reputable CAs with more than 700,000 customers and two decades of delivering unparalleled digital trust.

“When people think Online trust management, they think Sectigo because we offer our customers unparalleled peace of mind.”

How we show up with each other and our customers every day is just as important, and we win as #OneSectigo by living out our core values - Support, Excellence, Communication, Teamwork, Integrity, Growth and Openness. We are committed to investing in our diverse teams where everyone understands their role and how they support our strategic goals, we drive operational excellence through scale and efficiency, and we strive to delight our customers and become the market leader in our industry. If you aspire to join a driven team that holds each other accountable to meeting our lofty goals and you’d like to be part of our growth story in delivering a market leading user experience, we’d like to talk to you.

We’re looking for a motivated eCommerce Program Manager to join our eCommerce team. The eCommerce Program Manager supports the planning, coordination, and execution of eCommerce initiatives across the organization. This role works closely with Product, Engineering, Marketing, Sales, and Operations to ensure eCommerce work is clearly defined, execution-ready, and delivered in a coordinated way. This individual is an experienced eCommerce professional who applies practical program and project coordination skills to support eCommerce launches, enhancements, and campaigns. 

This is a full-time position, working in a hybrid model, and reporting to our Ottawa office at least 3-4 days a week.

The target compensation package for this role is between CAD 110,000 and CAD 140,000, subject upon internal equity and years of experience.  We may make further adjustments through an approval process if the targeted compensation range needs to be modified based on business needs and market trends.

Here are the core functions, responsibilities, and expectations for this role: 

• Coordinate and track eCommerce initiatives and campaigns across cross-functional teams.
• Partners closely with eCommerce Engineering, Product Management, Marketing and Growth, Sales and Customer Operations, Finance and Revenue Operations, etc. for coordination and dependency alignments. 
• Translate business and operational needs into clear functional requirements and user stories for eCommerce engineering teams, including validating customer flows and supporting configuration-level changes within eCommerce platforms as required. 
• Support planning, sequencing, and dependency management across related eCommerce initiatives.
• Track execution progress, risks, and issues; escalate appropriately.
• Maintain visibility into eCommerce operational performance through dashboards and reporting.
• Ensure initiatives are delivered with appropriate readiness, documentation, and stakeholder alignment.
• Additional tasks associated with this position may be assigned in response to company initiatives and business needs.

Education:

• Bachelor’s degree in related field is strongly recommended.

Experience:

• Minimum of 5+ years of hands-on experience working in eCommerce environments is required.
• Direct experience with eCommerce platforms supporting product catalogs, checkout and purchase flows, and subscription-based or renewal-driven lifecycle models is required.
• Practical experience working directly in eCommerce platforms, including basic HTML/JavaScript familiarity to inspect and validate customer flows and performing configuration-level changes using administrative interfaces. 
• Experience with specific eCommerce platforms or vendors (e.g., Stripe, Maxio, Salesforce, WHMCS).
• Familiarity with common eCommerce tooling like Goggle Analytics, UserPilot , HubSpot, and Craft CMS.

Ideal Candidate Profiles, Talents, and Desired Qualifications:

• Proven ability to translate business needs into clear functional requirements or user stories for engineering teams.
• Experience coordinating cross-functional eCommerce initiatives or campaigns.
• Strong communication, organization, and execution skills.

All your information will be kept confidential according to EEO guidelines.

Global team. Global reach. Global impact.

At Sectigo, we believe doing good is good business. Our strength and our success come from our team of passionate, engaged individuals who make a difference, both locally and globally. Our commitment to engagement is rooted in an unconditionally inclusive workforce, embodying our unique perspectives, heritages, and backgrounds, all as diverse as the experiences of each Sectigo employee. Importantly, we strive to be recognized not only as the CLM leader but also for our intentional efforts to promote employees into the roles that most challenge and excite them, into experiences that allow them to grow their interests as we grow the business. We are committed to bringing a little bit of fun and a whole lot of happiness into everything we do so that our work – and our team members – reflect the positive outcomes we deliver to our customers every day.