Oversee compliance, quality assurance, and data protection, while leading a team to enhance training systems, performance metrics, and customer satisfaction.
Job Description
Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It Matter.
As part of Mondelēz International Digital Services, you work with the services operations capability leads to ensure that defined processes and tools (which could be in sales, finance, marketing, customer service and logistics, procurement, HR, etc.) are used to provide impeccable service to the organization. You and your team will define and carry out resourcing plans that deliver efficient organizational performance
How you will contribute
In this role, you will oversee compliance monitoring, quality assurance and data protection activities and ensure the effective use of enabling technology, including case management tools. In addition, you will plan for and make sure that daily activities are completed, and implement and monitor quality standards for your team, including reviewing and adjusting key performance indicators and service level agreements to drive continuous improvement. You will also monitor, analyze and improve team performance to improve customer satisfaction. As a people leader, you will coach, motivate, train and inspire direct reports, provide guidance and direction to your team to ensure they are providing excellent responses to queries and requests, and manage individual performance.
What you will bring
A desire to drive your future and accelerate your career. You will bring experience and knowledge in:
More about this role
What you need to know about this position:
The position is responsible for leading the site's Education & Training Pillar and working with all site Pillars to drive robust training systems to build capability across the organization. The role will support the site's Loss Eradication Journey by eliminating Operational Losses due to skill. In this role the incumbent will be responsible for the skill assessment and certification process, developing and documenting training programs, developing trainer identification and certification process, and building training facilities within the plant to support both self-directed learning and knowledge transfer processes. This roles works to engrain a learning culture in the plant aligned with High Performance Work System concepts. This role also works in collaboration with Org and Leadership Pillars to develop a results-driven, sustainable Succession Plan for all levels of the Site.
What extra ingredients you will bring:
Education / Certifications:
Bachelor's Degree
Job specific requirements:
Knowledge of Integrated Lean 6 Sigma
Knowledge of Training Systems and Methods
Dealing with Ambiguity - can comfortably handle risk and uncertainty; deals effectively with change and shifts gears appropriately
Managerial Courage - takes a position and stands by it; provides direct, actionable feedback; is not afraid to take negative action when necessary
Interpersonal Savvy - Relates well to all kinds of people in organization; builds and leverages relationships; can diffuse high-tension situations effectively
Conflict Management - reads situation quickly; good at focused listening
Perseverance - pursues tasks with energy, drive and need to finish; does not give up until task is complete
Project Management - sets objectives and goals; breaks project down into steps; anticipates and adjusts for roadblocks; measures performance against goals
Excellent Communication Skills (Written & Oral) - ability to assist managers in writing logical, well thought out disciplinary memos and performance plans.
Travel requirements: minimal
No Relocation support available
Business Unit Summary
With several brands that are among consumer favourites, including Cadbury, OREO, Christie and Maynards, we are one of the largest snack companies in Canada. Many of our iconic brands are ranked first, second or third in their categories, and our manufacturers and pastry chefs have an enviable mission to create and manufacture chocolate, cookies, crackers and candy in our iconic factories and locations across Ontario. A company with many ambitious growth targets, we have invested close to $250 million in our Ontario plants in recent years alone; We run marketing campaigns promoting innovative products such as Cadbury Dark Milk tablets and OREO Birthday Cake and Peppermint Bark cookies. Our community of more than 2,683 employees is present across Canada and our head office is in Toronto. Passion and dedication characterize our Company. We encourage all our employees to be themselves at work, to speak out and to encourage diversity in all areas of activity. In addition, we foster a flexible work environment and place great importance on the notions of trust and empathy to promote a true sense of belonging.
Mondelez welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates with disabilities taking part in all aspects of the selection process. Please note that the term "accommodation" in this posting means changes that are made in order to meet the needs of a person with disabilities and not lodging.
Job Type
Temporary (Fixed Term)
Service Operations (Delivery)
Global Business Services
Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It Matter.
As part of Mondelēz International Digital Services, you work with the services operations capability leads to ensure that defined processes and tools (which could be in sales, finance, marketing, customer service and logistics, procurement, HR, etc.) are used to provide impeccable service to the organization. You and your team will define and carry out resourcing plans that deliver efficient organizational performance
How you will contribute
In this role, you will oversee compliance monitoring, quality assurance and data protection activities and ensure the effective use of enabling technology, including case management tools. In addition, you will plan for and make sure that daily activities are completed, and implement and monitor quality standards for your team, including reviewing and adjusting key performance indicators and service level agreements to drive continuous improvement. You will also monitor, analyze and improve team performance to improve customer satisfaction. As a people leader, you will coach, motivate, train and inspire direct reports, provide guidance and direction to your team to ensure they are providing excellent responses to queries and requests, and manage individual performance.
What you will bring
A desire to drive your future and accelerate your career. You will bring experience and knowledge in:
- Data management
- Leading teams, coaching and mentoring
- Managing performance driven by service level agreements and metrics
- Relationship management with a client focus
- Problem solving and analytical skills
- Communicating effectively, verbally and in writing
- Process management skills
- Working in a shared service organization a decided advantage
More about this role
What you need to know about this position:
The position is responsible for leading the site's Education & Training Pillar and working with all site Pillars to drive robust training systems to build capability across the organization. The role will support the site's Loss Eradication Journey by eliminating Operational Losses due to skill. In this role the incumbent will be responsible for the skill assessment and certification process, developing and documenting training programs, developing trainer identification and certification process, and building training facilities within the plant to support both self-directed learning and knowledge transfer processes. This roles works to engrain a learning culture in the plant aligned with High Performance Work System concepts. This role also works in collaboration with Org and Leadership Pillars to develop a results-driven, sustainable Succession Plan for all levels of the Site.
What extra ingredients you will bring:
Education / Certifications:
Bachelor's Degree
Job specific requirements:
Knowledge of Integrated Lean 6 Sigma
Knowledge of Training Systems and Methods
Dealing with Ambiguity - can comfortably handle risk and uncertainty; deals effectively with change and shifts gears appropriately
Managerial Courage - takes a position and stands by it; provides direct, actionable feedback; is not afraid to take negative action when necessary
Interpersonal Savvy - Relates well to all kinds of people in organization; builds and leverages relationships; can diffuse high-tension situations effectively
Conflict Management - reads situation quickly; good at focused listening
Perseverance - pursues tasks with energy, drive and need to finish; does not give up until task is complete
Project Management - sets objectives and goals; breaks project down into steps; anticipates and adjusts for roadblocks; measures performance against goals
Excellent Communication Skills (Written & Oral) - ability to assist managers in writing logical, well thought out disciplinary memos and performance plans.
Travel requirements: minimal
No Relocation support available
Business Unit Summary
With several brands that are among consumer favourites, including Cadbury, OREO, Christie and Maynards, we are one of the largest snack companies in Canada. Many of our iconic brands are ranked first, second or third in their categories, and our manufacturers and pastry chefs have an enviable mission to create and manufacture chocolate, cookies, crackers and candy in our iconic factories and locations across Ontario. A company with many ambitious growth targets, we have invested close to $250 million in our Ontario plants in recent years alone; We run marketing campaigns promoting innovative products such as Cadbury Dark Milk tablets and OREO Birthday Cake and Peppermint Bark cookies. Our community of more than 2,683 employees is present across Canada and our head office is in Toronto. Passion and dedication characterize our Company. We encourage all our employees to be themselves at work, to speak out and to encourage diversity in all areas of activity. In addition, we foster a flexible work environment and place great importance on the notions of trust and empathy to promote a true sense of belonging.
Mondelez welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates with disabilities taking part in all aspects of the selection process. Please note that the term "accommodation" in this posting means changes that are made in order to meet the needs of a person with disabilities and not lodging.
Job Type
Temporary (Fixed Term)
Service Operations (Delivery)
Global Business Services
Top Skills
Case Management Tools
Data Management
Integrated Lean 6 Sigma
Training Systems And Methods
Similar Jobs at Mondelēz International
Big Data • Food • Hardware • Machine Learning • Retail • Automation • Manufacturing
The Project Engineer I role focuses on managing capital projects, ensuring quality, safety, and adherence to engineering standards while collaborating with cross-functional teams.
Top Skills:
Integrated Lean Six Sigma (Il6S)
Big Data • Food • Hardware • Machine Learning • Retail • Automation • Manufacturing
The Associate Brand Manager will implement brand strategies, manage budgets, analyze competition, and lead marketing initiatives for confectionery brands in Canada.
Top Skills:
Brand ManagementConsumer InsightsMarketing StrategyProject Management
Big Data • Food • Hardware • Machine Learning • Retail • Automation • Manufacturing
The Category Manager will develop retail strategies, analyze consumer data, and collaborate with stakeholders to drive sales growth and category management success.
Top Skills:
CircanaDunnhumbyExcelHomescanIriJda Pro SpaceLdiaNielseniq MarkettrackNumeratorPowerPointRetail LinkTableau
What you need to know about the Ottawa Tech Scene
The capital city of Canada and the nation's fourth-largest urban area, Ottawa has proven a rapidly growing global tech hub. With over 1,800 tech companies, many of which are leaders in their sectors, the city's tech talent now makes up more than 13 percent of its total workforce. This growth is driven not only by the big players like UL Solutions and Dropbox, but also by a thriving startup ecosystem, as new businesses emerge to follow in the footsteps of those that came before them.
