It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Lumentum Canada was awarded the 2022 National Capital Region’s Top Employers for the 6th consecutive year and the 2022 Career Directory Canada’s Best Employers for Recent Graduates for the 5th consecutive year.
Position Title: Embedded Development and Systems Support
Employment Type: Full-time, Existing vacancy
Location: Ottawa ON, Onsite
About Lumentum
At Lumentum, we’re building the tech behind the world’s fastest networks and most advanced systems. Our optical and photonic solutions power everything from AI and cloud computing to data centers, telecom, and advanced manufacturing.
We’re a global team of innovators working where light meets technology, solving big challenges that keep the world connected and moving forward. If shaping the future of connectivity excites you, you’ll fit right in.
What You’ll Be Doing
- Develop features and bug fix embedded software, troubleshoot system-level customer issues involving Linux, SONiC, Docker containers, networking behavior, and platform integration.
- Build and maintain AI agents for troubleshooting and coding, that analyze customer logs, embedded traces, telemetry and crash data.
- Convert repeated customer issues into reusable AI workflows, log-reading rules, diagnostic tools, and support playbooks.
- Partner with software development, QA, systems engineering, DevOps, field teams, and support teams to reproduce issues, validate fixes, and improve support readiness.
What We’re Looking For
We are looking for a software engineer to help build the next generation of customer issue resolution for embedded optical systems.
This role combines AI agent development with embedded software support. The engineer will resolve complex customer issues directly while also building AI-assisted workflows that read logs, retrieve prior knowledge, recommend troubleshooting steps, and improve root-cause analysis across the support team
Education:
Bachelor’s degree in computer science, Computer Engineering, Software Engineering, Electrical Engineering, or a related field
Experience:
Experience with analyzing customer logs, Linux logs, SONiC logs, Docker container logs, traces, telemetry, crash dumps, and system behavior to identify likely causes and next debug steps.
Experience with reading, debugging, and modifying code in embedded system environments.
Experience with Linux-based systems, SONiC or network operating systems, Docker containers, services, system logs, networking tools, and issue reproduction environments.
Experience with creating AI diagnostic tools, support playbooks, automated triage workflows, or automated root-cause analysis systems.
Asset/Nice to Have
- Python scripting for automation, log parsing, data processing, or AI tool development.
- Experience with retrieval-augmented generation, semantic search, vector databases, langchain, tool calling, or AI agent evaluation.
- Experience connecting AI workflows to support cases, knowledge bases, GitHub repositories, CI/CD systems, lab infrastructure, or customer support platforms.
- Experience with C, C++, Rust and Go for systems programming, tooling, automation, services, or infrastructure development.
- Experience with optical communication systems, telecom equipment, data center infrastructure, transceivers, routing/switching, or platform bring-up.
- Familiarity with Cloud technologies AWS/GCP for AI agent deployments.
Tag: Switching-Software
Perks You’ll Love
- Flexible time off
- Health and wellness benefits (physical and mental)
- Tuition reimbursement and career growth support
- A workplace built for you: free gym, games room, prayer room
- Subsidized meals, free coffee/tea
- Employee stock options and incentive plans
- A collaborative, innovative, and inclusive culture
Salary Range
The salary range for this position is $110,625 - $149,675 CAD (Flexible).
Final compensation will be determined based on factors such as experience, skills, and qualifications. In line with our commitment to being a great place to work, Lumentum offers competitive total rewards which may include annual bonus, equity, and comprehensive health and welfare benefits.
Join a Team That’s Shaping the Future
At Lumentum, we’re more than just a workplace—we’re a launchpad for creativity and innovation. We’re committed to celebrating your unique talents and helping you grow. Our guiding principles—Innovate, Engage, Deliver, Excel, and Win—aren’t just words; they’re the heart of what we do.
Let’s Build a Brighter Future Together!
We’re committed to building an inclusive workplace where everyone feels valued and empowered. We welcome applicants from all backgrounds and provide accommodations for individuals with disabilities throughout the hiring process. Your uniqueness makes us stronger, sparks creativity, and drives our success.
Please contact us at [email protected] to request accommodation.
Join us—your future starts here!
Lumentum Ottawa, Ontario, CAN Office
61 Bill Leathem Drive, Ottawa, Ontario, Canada, K2J 0P7
