The Engagement Manager will architect and operationalize CX programs, driving cross-functional collaboration, implementing solutions, and utilizing data analytics to enhance customer experiences.
At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
Engagement Manager - Global CX Center of Excellence
Why We Have This Role
At Qualtrics, we're not just building software—we're building the category of Experience Management (XM). Our Global Customer Experience (CX) Center of Excellence is at the forefront of that mission, redefining how we listen to and act on customer feedback at scale. As an Engagement Manager, you’ll help architect and operationalize our internal CX program—translating business needs into innovative, scalable solutions on the Qualtrics XM Platform. Your work will serve as a model for our customers, demonstrating what’s possible when cutting-edge technology and customer obsession come together to deliver world-class experiences.
How You’ll Find Success
- Cross-Functional Collaboration: You thrive in working with diverse teams to scope, design, and document strategic project requirements aligned with key business goals.
- Innovative Problem Solver: You implement comprehensive CX solutions with an emphasis on creativity and practicality, including utilizing APIs and enriching data sources.
- Effective Communicator: You engage effectively with stakeholders, facilitating alignment and collaboration around shared goals and objectives.
- Analytical Thinker: You leverage advanced data analytics to convey insights and drive impactful reporting on CX program outcomes.
- Accountability and Ownership: You take responsibility for high-quality, on-time delivery of projects, managing them from scoping through to execution and reporting.
- Adaptation to Change: You thrive in dynamic environments and can efficiently diagnose and resolve complex technical challenges.
How You’ll Grow
- Gain hands-on experience in shaping the future of the XM Platform while influencing product direction through thoughtful implementation and user feedback.
- Develop your leadership skills by conducting global trainings and facilitating widespread program adoption across teams.
- Deepen your technical expertise in advanced capabilities such as AI-driven insights, data visualization, and API integration within the Qualtrics XM platform.
- Enhance your stakeholder management skills and build valuable relationships across various departments.
Things You’ll Do
- Lead Collaboration: Drive cross-functional teamwork to scope, design, and document strategic project requirements that align with key business goals.
- Implement CX Solutions: Develop comprehensive CX programs, including surveys, operational data profiles, dashboards, and rigorous testing to ensure effectiveness.
- Deliver Training: Facilitate global training sessions on the CX platform, ensuring widespread program adoption that translates into actionable insights.
- Maintain the Program: Execute regular program maintenance, prioritize enhancement opportunities, and document changes requested by stakeholders.
- Drive Reporting and Insights: Utilize advanced data analytics to convey the impact of CX programs and inform future strategies.
What We’re Looking For On Your Resume
- A Bachelor’s degree in Computer Science, Information Systems, or a related field.
- 6-10 years of experience in a technical role within a SaaS company or a top-tier consultancy.
- A proven track record of building CX Programs within the Qualtrics XM platform, focusing on API integration, web intercepts, AI capabilities, and data visualization.
- Strong stakeholder management and communication skills that drive successful outcomes.
What You Should Know About This Team
- Our Customer Marketing team sits at the intersection of marketing, product, and success—and we care deeply about helping customers realize their goals with Qualtrics.
- We’re building journeys, stories, and content that connect value to action, and we believe the best programs are rooted in empathy, experimentation, and clear outcomes.
- We’re collaborative, thoughtful, and energized by making our customers the heroes of their own success.
Our Team’s Favorite Perks and Benefits
- Culture: A vibrant work environment that encourages collaboration, creativity, and work-life integration.
- Team Engagement: Opportunities for team-building activities, company-wide celebrations, and a supportive community.
- Health and Wellness: Competitive health coverage, wellness stipends, and an annual experience bonus to enhance your personal and professional life.
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Applicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
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Top Skills
Ai-Driven Insights
APIs
Data Visualization
Qualtrics Xm Platform
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