GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values. Learn more about Life at GitLab.
Thanks to products like Duo Enterprise, and Duo Workflow, customers get the benefit of AI at every stage of the SDLC. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier. All team members are encouraged and expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact across our global organization.
An overview of this role
As the Engineering Manager for GitLab Dedicated, you’ll lead a high-performing, globally distributed team focused on delivering a secure, scalable, and reliable Dedicated SaaS offering. Your mission is to create an environment where engineers can thrive and deliver meaningful impact.
You’ll work closely with a Product Manager to align business needs with technical execution, applying strong engineering practices to evolve GitLab Dedicated. This includes supporting new feature enablement, scaling efforts, compliance needs, and process automation. You’ll also participate in the incident escalation rotation to help meet our service availability and SLA commitments.
GitLab Dedicated teams own the full lifecycle of the Dedicated SaaS service—from platform evolution to customer enablement—with a focus on performance, reliability, and continuous improvement.
What you will do
- Lead the newly formed Environment Automation team within the Dedicated Group, in partnership with the team’s Product Manager.
- Support a team of engineers through clear direction, meaningful feedback, and an environment where they can thrive and grow.
- Contribute to the availability, security, and scalability of GitLab Dedicated by enabling automation and sound engineering practices.
- Foster an inclusive and collaborative team culture grounded in GitLab's values, including recruiting and developing engineers with diverse backgrounds and experiences.
- Drive operational excellence by identifying and reducing team toil through automation and process improvements.
- Guide Agile project delivery, ensuring alignment with team goals and organizational priorities.
- Continuously improve product quality, performance, and security in close collaboration with cross-functional teams.
What you will bring
- Proven experience leading SaaS, Infrastructure, or SRE teams—ideally with single- or multi-tenant systems at scale.
- Hands-on expertise managing and scaling Kubernetes or cloud provider clusters within cloud-native production environments.
- A track record of reducing operational toil through automation, re-architecture, or improved developer workflows.
- Strong incident response skills and the ability to drive resolution in high-stakes, cross-functional environments.
- Experience integrating SaaS platforms with customer systems, including challenges like auth, compliance, and data residency.
- Ability to translate complex technical topics into clear, business-aligned communication for diverse stakeholders.
- A thoughtful, inclusive leadership style focused on coaching, mentorship, and equitable team development.
- Commitment to collaboration, shared ownership, and continuous improvement in distributed, global teams.
About the GitLab Dedicated Team
The GitLab Dedicated team's mission is to deliver a fully managed, single-tenant GitLab environment through the GitLab Dedicated platform. This aims to minimize manual interactions with customer tenant installations and allow customers to focus on leveraging the full potential of the One DevOps Platform.
The team is dedicated to ensuring the reliability, scalability, performance, and security of GitLab Dedicated and its supporting services. They strive to develop automated and scalable solutions utilizing GitLab features and cloud vendor managed products to reduce complexity, enhance efficiency, and accelerate the delivery of new capabilities.
How GitLab will support you
- Benefits to support your health, finances, and well-being
- All remote, asynchronous work environment
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and development budget
- Parental leave
- Home office support
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
The base salary range for this role’s listed level is currently for residents of listed locations only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.
Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.
