Enterprise Renewal Manager, SMB & MidMarket

At Sectigo, we align around our mission and pride ourselves in helping thousands of customers sleep better at night.

Sectigo is the most innovative provider of certificate lifecycle management (CLM), delivering comprehensive solutions that secure human and machine identities for the world’s largest brands. Sectigo’s automated, cloud-native CLM platform issues and manages digital certificates across all certificate authorities (CAs) to simplify and improve security protocols within the enterprise. Sectigo is one of the largest, longest-standing, and most reputable CAs with more than 700,000 customers and two decades of delivering unparalleled digital trust.

“When people think Online trust management, they think Sectigo because we offer our customers unparalleled peace of mind.”

How we show up with each other and our customers every day is just as important, and we win as #OneSectigo by living out our core values - Support, Excellence, Communication, Teamwork, Integrity, Growth and Openness. We are committed to investing in our diverse teams where everyone understands their role and how they support our strategic goals, we drive operational excellence through scale and efficiency, and we strive to delight our customers and become the market leader in our industry. If you aspire to join a driven team that holds each other accountable to meeting our lofty goals and you’d like to be part of our growth story in delivering a market leading user experience, we’d like to talk to you.

We are looking for a talented Enterprise Renewal Manager, SMB & MidMarket to join our growing global team at Sectigo.

The Enterprise Renewal Manager, SMB & MidMarket delivers an exceptional customer experience at the time of renewal while creatively solving complex customer challenges, executing quarterly renewals goals through research, negotiation and management of subscription renewal quotes and contracts for our customers in the SMB & MidMarket space at Sectigo.  

This is a full-time position, working in a hybrid model, and reporting to our Ottawa office at least 3-4 days a week.

Here are the core functions, responsibilities, and expectations for this role: 

• Manage a portfolio of client renewals for assigned regions and territories from end to end, including identifying and helping mitigate roadblocks at an early stage to ensure successful and on-time delivery of processes and contract execution.  
• Partner with colleagues in customer success and sales teams to provide seamless support during renewals - especially in those renewal cycles that include expansion or add-on opportunity.  
• Identify and manage client stakeholders and build and maintain relationships with key individuals.  
• Review and understand contract terms and conditions, work closely with the finance and legal departments to ensure contracts are compliant, and manage contractual documentation.  
• Identify commercial opportunities to increase Customer’s utilization of our platform and work with the sales team to take advantage of any opportunities.   
• Pro-actively collect, analyze and share customer feedback with colleagues in the professional services, sales, and R&D teams.  
• Super user of Salesforce and LinkSquares to manager our CPQs through the renewal process.  
• Support the growth and further development and automation of renewal processes for the business.  
• Manages end-to-end forecast under your territory portfolio of client renewals.  
• Mitigating down sales and maintaining a strong baseline and increasing renewals.  
• Design and implement a data-driven sales plan that achieves revenue growth targets.  
• Define repeatable processes and playbooks to scale revenue growth and maximize sales efficiency.  
• Accelerate customer usage, adoption, and satisfaction while developing long-term strategic relationships with key accounts.  
• Develop presentations that clearly and concisely illustrate the value of our solutions to prospects and key stakeholders.  
• Coordinate sales efforts collaboratively with Product, Marketing and Legal teams.  
• Use Salesforce to manage all aspects of a sales pipeline and provide accurate forecasts on a weekly basis.  
• Additional tasks associated with this position may be assigned in response to company initiatives and business needs.

Education:

• Bachelor’s degree in Marketing, Communications, Business or related discipline is strongly preferred.  

Experience:

• Minimum of 3 years of sales portfolio management experience selling software solutions or equivalent experience is required.  

Ideal Candidate Profiles, Talents, and Desired Qualifications:

• Demonstrated ability to credibly and effectively communicate, present and influence at all levels of the organization, including executive and C-level.  
• Ability to collaborate and work effectively with cross-functional teams.  
• Analytical mindset with the ability to interpret data and make data-driven decisions.  
• Demonstrated ability to successfully manage a sales pipeline and forecast accurately to executives.  
• Proactive and results-oriented with a track record of achieving sales and revenue targets.  
• Familiarity with CRM systems (Salesforce preferred) and sales management tools.  
• Excellent communication, negotiation, and presentation skills.  
• Comfortable working in a fast-paced entrepreneurial environment base. 

All your information will be kept confidential according to EEO guidelines.

Global team. Global reach. Global impact.

At Sectigo, we believe doing good is good business. Our strength and our success come from our team of passionate, engaged individuals who make a difference, both locally and globally. Our commitment to engagement is rooted in an unconditionally inclusive workforce, embodying our unique perspectives, heritages, and backgrounds, all as diverse as the experiences of each Sectigo employee. Importantly, we strive to be recognized not only as the CLM leader but also for our intentional efforts to promote employees into the roles that most challenge and excite them, into experiences that allow them to grow their interests as we grow the business. We are committed to bringing a little bit of fun and a whole lot of happiness into everything we do so that our work – and our team members – reflect the positive outcomes we deliver to our customers every day.