o Work closely with the Installation Project Manager and his team to ensure follow-ups, deadlines, installations and training of all hi-tech products and equipment
o Involvement in installation projects as of the start
o Be present in the pre-sale environment
o Meet customers with the FSC’s and ESS’s to understand high-tech needs and make recommendations
o On-site visits are often required to properly assess the project scope;
o Prepare and present quotes/proposals related to all high-tech requirements
o Attend all follow-up meetings on projects to ensure the proper execution and customer satisfaction
o Reinforce the high-tech equipment protocol
• Provides a high level of technical support and maintenance on PC’s and their peripherals
• Work with technical teams and key stakeholders to schedule the installation of hardware, supervising the uncrating and placement of equipment, maintaining network hardware and software
• Troubleshoot, analyze and resolve client’s technical problems
• Train, aid and support dental office end users with software applications to help them run an efficient dental practice
• Install software, provide support and installation software upgrades
• Installs all aspects of a complete network including hardware, cabling, monitor brackets and various other specific dental hardware including Digital Radiography and 3D Imaging
• Evaluate the efficiency of the system installed or repaired
• Responds/updates/closes calls regarding customer issues from a central call Management Hi-Tech Centre in Toronto
In addition to the key responsibilities listed above, all positions are also responsible for:
• Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all Company policies and procedures including WorldWide Business Standards
• Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments
Discretion:
• This position has limited authority to make independent decisions and/or recommendations on matters of significant importance based on the exercise of discretion and independent judgment within the job duties
Supervision:
• This position reports to the Service, Hi-Tech or Branch Operations Manager
• Assignments are periodically checked for progress by the immediate supervisor and/or executive committee
Physical Activities:
• Frequent exposure to customers; handling of queries and calls
• Frequent travel – approximately 2 overnight stays per month
• Heavy unpacking, lifting, moving and packing of products (up to 100lbs) is required
• This position utilizes typical office equipment
• This position will be working at customers’ sites or in shop utilizing typical shop tools
• Exposure to electrical pressurized air and hot water during repair of equipment
• Bachelor's degree in computer information systems, data processing or computer science
• Willing to take company training courses as required
Experience:
• 3 years’ of experience in a Service/Equipment environment in the Dental Industry
• Those who have a background in business management or a closely related field are preferred
• Strong interpersonal skills and business acumen
Specialized Knowledge and Skills:
• Microsoft Outlook, Word, Excel, Telephone / Voice Mail
• Strong understanding of Windows and Windows applications
• Excellent communication skills; ability to effectively support clients over the telephone
• Excellent analytical ability to troubleshoot and resolve technical issues
• Troubleshooting and installing various peripherals including printers, scanners, multimedia, video and USB connected devices
Other:
• Must be flexible to work the necessary hours to complete a task successfully and efficiently
• Must be able to handle stressful situations in a calm, professional manner
• Frequent exposure to customers; handling of queries and calls
• Proven time management and organizational skills, with experience in a fast paced environment
Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
Paid time off
Vision care
Work Location: On the road
Henry Schein Canada, Inc. is an equal opportunity employer committed to accommodating the needs of applicants with disabilities. Should you require an accommodation throughout the recruitment and selection process due to a disability, please contact Human Resources.
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