EverPro - Senior Product Manager, Service Fusion Mobile Experience
About EverCommerce
EverCommerce (Nasdaq: EVCM) is a leading service commerce platform providing vertically tailored SaaS solutions that help more than 690,000 global service based businesses accelerate growth, streamline operations, and increase retention. Through its EverPro, EverHealth, and EverWell brands, EverCommerce delivers business management software, embedded payments, marketing technology, and customer experience applications for Home, Health, and Wellness
service industries. We are building an extraordinary company and looking for talented, energetic, and motivated people
to join our team. You can learn more about our Company, Culture and Values here:
https://www.evercommerce.com/about-us/careers/
About the Role
We’re seeking a Senior Product Manager to lead the mobile experience for Service Fusion,
EverCommerce’s field service management platform for service businesses that need to keep work
moving from the office to the field.
This is a high-impact opportunity to shape a major mobile modernization effort. Service Fusion is
rebuilding its Field Worker App on a React Native foundation, with offline-first workflows, integrated
payments, faster performance, and a more intuitive technician experience. Mobile is central to how
field teams complete jobs, collect payments, manage customers, and stay productive in real-world
conditions.
As Senior Product Manager, you’ll own the strategy, roadmap, and execution for the Service Fusion
mobile experience. You’ll use customer discovery, product analytics, beta learnings, AI-enabled
workflows, and cross-functional partnership to improve technician productivity, increase adoption,
grow our competitive gap, and reduce churn drivers.
Responsibilities
What Success Looks Like in the First 12 Months
• Establish a clear mobile product strategy and roadmap aligned to customer needs, business goals,
and Service Fusion’s modernization priorities.
• Improve mobile adoption, satisfaction, and reliability through measurable gains in usage, retention,
workflow completion, performance, and customer feedback.
• Launch and iterate on high-impact capabilities across offline workflows, job management, payments,
estimates, invoices, customer records, photos, documents, signatures, training, and support access.
• Strengthen Service Fusion’s mobile foundation by balancing near-term customer needs with
long-term investments in scalability, reliability, and competitive differentiation.
Deeply Understand Field Service Customers
• Become an expert in the workflows of technicians, estimators, dispatchers, admins, and service
business owners.
• Lead discovery, usability testing, beta feedback analysis, and product analytics to identify the
highest-value problems to solve.
• Translate insights into simple, reliable mobile experiences that work in real-world field conditions,
including low-connectivity environments.
Ship High-Impact Mobile Experiences
• Lead the product lifecycle from discovery through launch, measurement, and iteration.
• Partner with design, engineering, QA, support, customer success, marketing, and sales enablement
to deliver releases that are well-tested, well-supported, and adopted by customers.
• Define clear requirements, success metrics, acceptance criteria, and launch plans while monitoring
post-launch performance across adoption, retention, reliability, payments, support volume, and
customer feedback.
Drive AI-Enabled Product Innovation
• Use AI tools to improve product discovery, customer feedback synthesis, research, documentation,
requirements development, competitive analysis, and stakeholder communication.
• Identify practical AI opportunities that help service professionals save time, reduce manual work,
make better decisions, and complete field workflows more efficiently.
What We’re Looking For
• 5+ years in product management, ideally in B2B SaaS, mobile applications, or workflow-heavy
software.
• Experience owning customer-facing product areas and delivering measurable customer and
business outcomes.
• Strong ability to turn customer discovery, analytics, and business goals into clear product strategy
and roadmap decisions.
• Strong understanding of SaaS metrics, including adoption, retention, engagement, customer
satisfaction, and product performance.
• Proven ability to influence cross-functional teams across engineering, design, GTM, support,
customer success, and leadership.
• Excellent communicator who can engage both senior leaders and hands-on delivery teams.
• Comfortable using AI tools to improve productivity, accelerate learning, synthesize information, and
raise the quality of product work.
• Curious about how AI can create meaningful value for customers, especially service professionals
and field teams.
• Strong analytical, problem-solving, and prioritization skills.
Nice to have:
• Experience with field service management, technician workflows, contractors, trades, construction,
or service businesses.
• Experience with offline-first mobile experiences, sync workflows, field productivity tools, or mobile
performance improvements.
• Experience with payments, invoicing, estimates, or FinTech.
• Experience working across iOS and Android product experiences.
Where
The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan,
New Zealand, and Australia. This role can be based anywhere in Canada and may be remote,
hybrid, or office-based depending on location. Ideally, the candidate is based in the Greater Toronto
Area; otherwise, occasional travel to our Toronto office, Corporate Headquarters in Denver, or other
North American office locations may be expected. Candidates must be eligible to work without
sponsorship.
Benefits & Perks
• Flexibility to work remote, hybrid, or in-office within your country of employment
• Robust wellness benefits, including an annual wellness stipend
• 3 weeks of vacation to start, a paid volunteer day, plus 2 floating holidays
• Employee Stock Purchase Program
• Registered Retirement Savings Plan (RRSP) with 4% company match
Compensation
The target base compensation for this position is $150,000 to $170,000 CAD per year in most
locations. Final offer amounts are determined by multiple factors including location, local market
variances, and candidate experience and expertise, and may vary from the amounts listed above.
EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!
