Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless.
Ada is an AI transformation platform and partner—combining strategic expertise with powerful AI agent management technology to accelerate businesses’ AI maturity to keep them ahead of the curve. With Ada, 83% of customer conversations—and counting—are effortlessly resolved through automation, giving teams more time back, companies more resources to focus on growth, and customers more life to focus on what matters most to them.
Established in 2016, Ada is a Canadian company that has powered over 5.5 billion interactions for leading brands like Square, YETI, Canva, and Monday.com, saving millions of hours of human effort. Backed with over $250M in funding from tier-one investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in the management and application of AI in customer service.
At Ada, we see growth as a reflection of each individual owner’s personal growth. That’s why our values are rooted in driving progress and continuous improvement. If you’re ambitious and eager to grow, Ada could be the place for you.
Learn more at www.ada.cx.
We are looking for a highly organized and proactive Executive Assistant to provide top-level administrative support to our executive team. As a trusted partner, you will play a key role in ensuring the efficiency of day-to-day operations while enabling our leaders to focus on strategic priorities.
You will be responsible for managing complex projects, coordinating meetings, and executing department events. You’ll serve as a key point of contact, drafting and managing correspondences, preparing reports & decks, and more. Your ability to manage multiple tasks and professionalism is key, as you will handle sensitive information and support special projects to ensure deadlines are met.
If you are detail-oriented, resourceful, and thrive in a fast-paced environment, we’d love to hear from you. This role is based in Toronto, Ontario.
About You
- 3+ years experience in an Executive Assistant or Executive Support role at the EVP, SVP or C level.
- Experience facilitating the work of a senior leader and derive satisfaction from helping a team run successfully.
- Self-starter with exceptional organizational skills and the ability to prioritize and balance multiple tasks in a fast-paced environment.
- Excellent verbal and written communication skills.
- High attention to detail and a reliable team player.
- Experience preparing correspondence, including emails and follow-up on behalf of executives
Outcomes
- Provide proactive administrative & coordination support to a minimum of two Executives
- Proactively manage multiple calendars and priorities based on customer meetings, product release dates, quarterly kickoffs and team needs.
- Manage day to day schedules in such a way that the executive is able to complete their obligations in an organized and efficient way.
- Provide support on other recurring and ad-hoc administrative projects.
- Create meeting agendas, document meeting minutes and track applicable action items.
- Support the execution of events organized by the People Operations Team.
The expected salary range for this position is a base salary of $92,000 - $120,000 CAD. Actual pay will be determined based on several factors such as past experience and qualifications, geographic location, and other job-related factors permitted by law.
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At Ada, you’ll not only build extraordinary products but also thrive in an environment designed for your success. We prioritize your well-being, growth, and work-life balance. Here’s what we offer:
Benefits
- Unlimited Vacation: Recharge when you need to.
- Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance.
- Wellness Account: Empowering you to invest in your overall well-being and lifestyle.
- Employee & Family Assistance Plan: Resources to support you and your loved ones.
Perks
- Flexible Work Schedule: Balance your work and personal life.
- Remote-First, In-Person Friendly: Options to work from home or at our local hub.
- Learning & Development Budget: Invest in your long-term growth goals and skills.
- Work from Home Budget: Equipping you with the tools and support for a seamless remote work experience.
- Access to Cutting-Edge AI Tools: Work with the best AI tech stack in the industry.
- Hands-On with LLMs: Enhance your expertise in leveraging large language models.
- A Thriving Industry: Join the forefront of innovation in AI, shaping the future of technology.
The above Benefits and Perks only apply to full-time, permanent employees.
Thank you for your interest in joining us at Ada. Due to the high volume of applications, we will only contact candidates whose qualifications match closely to the requirements of the position. We appreciate the time you have invested in learning more about us.
