At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.
Department OverviewThis is a role that requires our Field Service Phone Technician to guide field techs,national installers and customers through installations and troubleshooting of DRN LPR systems
Job Description
NOTE: Remote in DFW
This is a role that requires our Field Service Phone Technician to guide field technicians, national installers and customers through installations and troubleshooting of DRN LPR systems.
Your objective is to ensure every client is happy with our services and to ensure that all aspects of installation, service and support are completed properly and timely.
Provide excellent customer service to Technicians, new and existing customers by independently troubleshooting, Guiding through installation, repairing and supporting customers on software and equipment such as, mobile and fixed cameras, solar panels, communication boxes.
DUTIES AND RESPONSIBILITIES:
- Monitor camera systems daily and notify Strategic AccountManagers (SAM's) when systems experience issues.
- Answer phone calls from technicians and customers, focusing on the installation and troubleshooting of LPR systems.
- Test systems before deployment to ensure they are working correctly.
- Ensure the timely and accurate setup of all systems.
- Provide courteous and knowledgeable troubleshooting support via phone, email, or in person, including but not limited to Systems Support, Installation, and Servicing.
- Work with sales, SAM's, project managers, and development to respond to and resolve all client concerns.
- Utilize virtual site visits and installation instructions to guide technicians through the installation process, and confirm proper setup using the ClientPortal to verify inbound detections.
- Document completion dates for installations.
- Communicate issues found in the field effectively with thorough descriptions for development debugging.
- Maintain a log of customer interactions, customer requests, and completed tasks for client and customer tracking.
- Regularly update shared documents regarding training material, customer requests, and completed tasks for learning purposes
Target Base Salary Range: $50,000 - $60,000 USD
Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.
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Basic Requirements
One year in IT/ITHelp Desk or A+ certification
Must be able to pass a background check
High School Diploma or equivalent required
Proficient in Google Suite OR Microsoft Office Suite
You must be able to lift and operate 25 - 50 lbs
Travel RequirementsUnder 10%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes
Our U.S. Benefits include:
Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.
