At Labelbox, we're building the critical infrastructure that powers breakthrough AI models at leading research labs and enterprises. Since 2018, we've been pioneering data-centric approaches that are fundamental to AI development, and our work becomes even more essential as AI capabilities expand exponentially.
About LabelboxWe're the only company offering three integrated solutions for frontier AI development:
- Enterprise Platform & Tools: Advanced annotation tools, workflow automation, and quality control systems that enable teams to produce high-quality training data at scale
- Frontier Data Labeling Service: Specialized data labeling through Alignerr, leveraging subject matter experts for next-generation AI models
- Expert Marketplace: Connecting AI teams with highly skilled annotators and domain experts for flexible scaling
- High-Impact Environment: We operate like an early-stage startup, focusing on impact over process. You'll take on expanded responsibilities quickly, with career growth directly tied to your contributions.
- Technical Excellence: Work at the cutting edge of AI development, collaborating with industry leaders and shaping the future of artificial intelligence.
- Innovation at Speed: We celebrate those who take ownership, move fast, and deliver impact. Our environment rewards high agency and rapid execution.
- Continuous Growth: Every role requires continuous learning and evolution. You'll be surrounded by curious minds solving complex problems at the frontier of AI.
- Clear Ownership: You'll know exactly what you're responsible for and have the autonomy to execute. We empower people to drive results through clear ownership and metrics.
The Frontier Data Lead (FDL) is the Managing Director's program lead for client delivery and a key driver of account growth. A program is a set of projects in one domain with one goal, and a client can have several. You run those programs, make sure clients are never surprised, and keep our systems accurate. You also understand each partner's goals and organization deeply, connect them with our growth and research teams, and find where we can help next.
What you'll doClient delivery and communication- Be the proactive point of contact for every account, so no client has to ask "what's the status?"
- Send regular updates on progress, volumes, quality, blockers, and milestones.
- Flag risks, delays, and scope changes early, with a proposed path forward.
- Run client check-ins covering delivery and what's next, and capture decisions and action items.
- Understand each partner's research goals, model roadmap, and data priorities, and keep that view current.
- Map and build relationships across each partner's organization, beyond your day-to-day contacts.
- Spot expansion opportunities early and work with the growth team to turn them into scoped proposals.
- Own an account plan for each partner: goals, stakeholders, current footprint, and next actions.
- Lead quarterly business reviews centered on the partner's goals, not only our delivery metrics.
- Share partner needs and recurring data challenges with our research team to inform its agenda.
- Bring our research insights and roadmap to partners in ways that connect to their goals.
- Facilitate working sessions between partner teams and our researchers where there's shared interest.
- Maintain a single, current view of every account, program, and project: status, owner, timeline, and open issues.
- Track client requests and spec changes through resolution, and confirm with engineers that project setup matches what was agreed.
- Keep the CRM, trackers, and account plans accurate, and audit them regularly.
- Prepare reporting for the Managing Director and leadership on delivery health and account growth.
- Build lightweight templates and ensure clean handoffs between sales, project setup, and delivery.
- 3+ years in consulting, program management, account management, or client operations, ideally running several client engagements at once.
- Excellent written communication and comfort being the face of delivery, including delivering hard news with a plan.
- Strong organization and attention to detail across multiple accounts.
- A consultative, curious approach and a track record of expanding client relationships.
- Ability to translate between technical and business audiences, in both directions.
- Experience working closely with an executive and making decisions with incomplete information.
- Self-directed: you spot issues before they become escalations, and opportunities before they become RFPs.
- Experience with AI training data, data labeling, or managed-services delivery.
- Familiarity with how frontier AI labs and enterprise AI teams build and evaluate models.
- Familiarity with Labelbox or similar platforms.
- Comfort with light automation or no-code tools.
- A current inventory of every account, with status, owner, and next milestone.
- A standard update format and cadence in place for every account.
- Systems audited and up to date, with a routine to keep them that way.
- An account plan and stakeholder map for each priority partner.
- Clients hear about delays, changes, and wins from us first.
- The Managing Director can see the state of any account in minutes.
- Partners bring us into their planning early, and we engage more teams within each account over time.
- Partner insights shape our research agenda, and our research regularly opens new conversations.
- A steady flow of qualified opportunities that turn into new programs.
Labelbox strives to ensure pay parity across the organization and discuss compensation transparently. The expected annual base salary range for United States-based candidates is below. This range is not inclusive of any potential equity packages or additional benefits. Exact compensation varies based on a variety of factors, including skills and competencies, experience, and geographical location.
- Environment: Fast-paced and high-intensity, perfect for ambitious individuals who thrive on ownership and quick decision-making
- Growth: Career advancement opportunities directly tied to your impact
- Vision: Be part of building the foundation for humanity's most transformative technology
We believe data will remain crucial in achieving artificial general intelligence. As AI models become more sophisticated, the need for high-quality, specialized training data will only grow. Join us in developing new products and services that enable the next generation of AI breakthroughs.
Labelbox is backed by leading investors including SoftBank, Andreessen Horowitz, B Capital, Gradient Ventures, Databricks Ventures, and Kleiner Perkins. Our customers include Fortune 500 enterprises and leading AI labs.
Your Personal Data Privacy: Any personal information you provide Labelbox as a part of your application will be processed in accordance with Labelbox’s Job Applicant Privacy notice.
Any emails from Labelbox team members will originate from a @labelbox.com email address. If you encounter anything that raises suspicions during your interactions, we encourage you to exercise caution and suspend or discontinue communications.
