As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
We are seeking an experienced Global Planning Specialist - Kinaxis Maestro (AKA Rapid Response). This individual will serve as the go-to authority for optimizing supply chain planning processes, translating business requirements into functional solutions, and enabling advanced use of Kinaxis capabilities across the organization. This role is responsible for driving best practices, supporting business units worldwide, and enabling continuous improvement across all planning domains.
Key Responsibilities
- Functional Expertise:
- Serve as the functional subject matter expert for Kinaxis modules (Demand, Supply, Inventory, Control Tower) across the enterprise.
- Collaborate with Product Owners, IT, and business stakeholders to shape the global Kinaxis roadmap and ensure consistency across regions.
- Standardize planning processes, templates, and configurations in alignment with CoE governance.
- Design and configure planning workbooks, measures, alerts, dashboards, and scenarios in Maestro to support business processes.
- Provide guidance on best practices for supply chain planning, leveraging deep knowledge of Maestro capabilities.
- Planning Process Support:
- Partner with planning teams to optimize demand planning, supply planning, inventory optimization, and exception management.
- Analyze supply chain data to identify performance gaps, opportunities, and root causes of planning issues.
- Ensure planning processes and system configurations are aligned with business objectives.
- Project & Change Enablement:
- Participate in project initiatives related to new functionality, integrations, and process enhancements.
- Support UAT (User Acceptance Testing), issue resolution, and production cutovers for system changes.
- Develop and maintain documentation for planning processes, system configurations, and functional specifications.
- Training & Adoption:
- Deliver training and mentoring to planners and super users on Kinaxis functionality, planning workflows, and system enhancements.
- Act as the first point of contact for escalations and advanced user support.
- Continuous Improvement:
- Collaborate with other members of the Kinaxis CoE, Product Owners, and IT to influence the product roadmap, based on business needs.
- Drive initiatives to improve forecast accuracy, supply plan adherence, and inventory optimization.
- Stay up to date on Kinaxis product releases and new capabilities to recommend relevant enhancements.
Qualifications
- Education: Bachelor’s degree in Supply Chain, Business, Engineering, or related field (Master’s degree a plus)
- Minimum 3+ years of hands-on Kinaxis Maestro configuration and functional design.
- Strong understanding of ERP data flows (SAP, Oracle, or equivalent) and how they integrate with Kinaxis.
- 5+ years of experience in supply chain planning (demand, supply, S&OP, or inventory management)
- Ability to design and configure measures, worksheets, dashboards, and what‑if scenarios within Maestro.
- Proficiency in data analysis using Excel, SQL, or BI tools (Power BI/Tableau a plus).
- Strong communication and facilitation skills with cross-functional teams.
- Highly analytical and detail-oriented, with a continuous improvement mindset.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
Key Success Metrics:
- Global consistency in planning processes and system usage
- Measurable improvement in forecast accuracy, plan adherence, and inventory performance.
- Increased user adoption and proficiency across planning teams.
- Timely delivery and quality of system enhancements and functional support.
Pay Range:
The salary range for this role in Canada is $91, 600 - $146, 400
Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.
Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.
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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.
Ciena is an Equal Opportunity Employer, including disability and protected veteran status.
If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
Top Skills
Ciena Ottawa, Ontario, CAN Office
385 Terry Fox Dr, , Ottawa, ON , Canada, K2K 0L1
