Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
The Manager, Global Client Group is a strategic leader at Amex GBT, reporting/supporting to the Director of Client Management in owning the client relationship. This person is responsible for managing the execution of our client servicing strategy for a portfolio of account(s). The Manager, Global Client Group is an innovative leader, strategic thinker with a focus on analytics, operations, program optimization and building strong partnerships.
What You'll Do:
- Global point person for all client items and Develop strong partnership with the client
- Works closely with the Director of Global Operations to resolve operations issues and opportunities
- Employ a consultative approach in driving partnership value for the client and Amex GBT
- Navigate within Amex GBT to drive value to the client.
- Differentiating and reinforcing Amex GBT’s value on a consistent basis through a comprehensive understanding of the industry and the market, synthesizing competitive intelligence to understand future implications for clients, and proactively communicating trends, innovations, and best practices to internal partners and leadership.
- Deliver differentiated value to the client which leads to client satisfaction and retention
- Proactively recognize risks to the partnership, identify an action plan, and proactively coordinate mitigating actions with other GBT internal partners
- Positively influencing the key client decision makers through effective communication and strategic guidance.
- Collaborates with client to develop and administer both long-term and short-term operations business and/or project plans and strategic initiatives.
- Lead annual/quarterly global business reviews
What We're Looking For:
- 5-10 year’s global account/client management – TMC experience required
- Extensive customer/client facing experience globally
- Strong business and financial acumen and the proven ability to drive results and achieve targets are required.
- Strong influencing and consultative skills and change management ability
- Adept at learning new technology and strategic account planning experience
- Ability to identify business opportunities and take proactive approach
- Optimize customer experience and providing the customer value
- Demonstrated ability to deliver a data-driven, analytical approach to the client’s travel program in a consultative manner as the subject matter expert.
- Strong negotiation skills required, including the ability to handle objections and achieve mutually beneficial solutions.
- Proven executive level presentation skills as well as organized, disciplined and responsive approach
Location
United States
The US national base salary range for this position is from
$88,200.00 - $163,800.00The national range provided includes the base salary that Amex GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.
In addition to base salary, the anticipated range of which is posted above, this role is eligible for a discretionary annual bonus, which rewards participants based on company and individual performance.
For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.
Benefits at a glance
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
And much more!
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.
What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!
