Head of Design, Banking

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together.
So we expanded into software and started building integrated, omnichannel solutions - to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.
Today, we are a partner to sellers of all sizes - large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.
The Role
Square Banking exists to give small businesses the financial tools they need to thrive - helping them sell, save, spend, and borrow as fast as they need to. By connecting payments, bank tools, and cash flow in one seamless experience powered by AI, we empower sellers to move money confidently, access capital easily, and grow their business on their own terms.
We're looking for a Head of Design to lead the next chapter of Square Banking's growth. As the design leader for one of Square's most strategically important organizations, you'll shape how millions of businesses interact with their money every day. You'll set the vision for how design, brand, and creative work together to make Square Banking a trusted, differentiated, and deeply human experience - across every product, platform, and touchpoint.
You'll report to the Head of Design for Square, and be a key member of the Banking leadership team alongside peers in Product, Engineering, and Marketing leading a team of 10+ product designers.
You Will

• Set the vision and raise the bar. Define the creative direction and design standards for Square Banking, ensuring every experience - from onboarding to ongoing engagement - feels clear, connected, and unmistakably Square.
• Lead with trust and craft. Create the conditions for exceptional work by fostering psychological safety, inspiring ambition, and modeling design excellence across brand, product, and research.
• Drive company-defining initiatives. Serve as a trusted partner to senior leadership in shaping the strategy for Square Banking and influencing the broader design direction across Square.
• Scale impact through systems. Build design frameworks, rituals, and structures that allow teams to move fast without sacrificing quality. Promote cohesion across disciplines and regions as Square Banking expands globally.
• Champion customer-centric thinking. Keep small business owners at the heart of every decision, balancing business goals with empathetic storytelling and world-class design execution.
• Shape the future of intelligent design. Integrate automation and AI-driven insights to streamline workflows, enhance creativity, and deliver smarter customer experiences.

You Have

• 15+ years of experience in design management both leading and building product design teams.
• A record of delivering transformative, high-impact work - products that influence company strategy, elevate brand perception, and drive measurable outcomes.
• Experience leading design at scale across multiple product lines, regions, and platforms, creating cohesion while honoring local nuance.
• A portfolio that demonstrates vision, taste, and range - spanning product experience, marketing, and innovation.
• A proven ability to partner closely with Product, Engineering, and Marketing executives to shape roadmaps, define strategy, and align teams around shared goals.
• Strength in developing and scaling organizations, mentoring leaders, and fostering a culture of excellence and inclusion.
• Comfort working at both strategic altitude and detail depth - you can define a multi-year design vision and also ensure final implementations meet the highest craft standards.
• Passion for systems thinking, storytelling, and the customer journey, with the instinct to simplify complex ideas into intuitive, delightful experiences.
• An evolving perspective on design's role in AI, automation, and emerging technologies - and how these can enhance creative output and customer value.

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page .
While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted.
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
To find a location's zone designation, please refer to this resource . If a location of interest is not listed, please speak with a recruiter for additional information.
Zone A:
$304,500 - $456,700 USD
Zone B:
$304,500 - $456,700 USD
Zone C:
$304,500 - $456,700 USD
Zone D:
$304,500 - $456,700 USD
Use of AI in Our Hiring Process
We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.
Contact us at [email protected] with hiring practice or data usage questions.
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block.
Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we're helping build a financial system that is open to everyone.