Head of Fraud Investigations

161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,
Head of Fraud Investigations
About Capital One Canada
For 30 years, we've been on a mission to change banking for good and build relationships by making credit accessible, simple, intuitive and rewarding. We want to help Canadians succeed with credit, because we believe in people - in our customers, in our associates, and in talent like you!
About The Team
The FIU team is responsible for the detection and deep dive investigation of ongoing fraud attacks for Capital One Canada's Card business. The team also has a mandate to assist with Law Enforcement inquiries, manage escalated complaints in the fraud space, and perform activities within the Fraud Ring and AML referral program.
About The Role
Reporting to the Head of Fraud Strategy, the Manager of the Fraud Investigations team will be responsible for the creation and delivery of the team's strategy, workflows, and outcomes.

• Lead and develop a team of specialised investigators, who are responsible for monitoring of fraud events to identify emerging trends or attacks, determine the typology and extent of the exposure, initiate immediate risk mitigating responses, and assess the impact effectiveness of fraud defences relevant to the trend or attack
• Create and deliver a team roadmap to support fraud strategy
• Accountable for maintaining and establishing the team backlog of initiatives
• Responsible for driving objectives and outcomes that lead to the prevention of fraud losses and minimise customer friction
• Oversight of incoming law enforcement requests, including fulfillment of production orders and participation in restitution/recovery proceedings
• Attend internal/external meetings and seminars to expand professional expertise and maintain positive relationships with law enforcement, other financial institutions, and the Canadian Bankers Association (CBA)
• Work cross functionally with Process, Product, and Enterprise investigation teams to expand the influence of the Canada Card fraud investigations team
• Responsible for the effective functioning of the complaint escalation process within the fraud group; including monitoring and reporting for escalated complaints.

Basic Qualifications

• 8+ years experience developing fraud defences and monitoring complex fraud trends
• Experience leading and performing complex investigations into financial fraud MOs
• You are able to connect case-level insights to broader fraud patterns and inform fraud strategy
• You are data-driven with strong analytical skills, capable of using quantitative analysis and visualization to communicate the value of an initiative and tell a compelling story.
• You can collaborate effectively across different job functions that includes tech, product, process, and analytics
• You can effectively tailor communication to the level of audience across different mediums

Preferred Qualifications:

• 3+ years of relevant people leadership experience in fraud investigations, intelligence, risk, or related fields
• Bi-lingual (French and English)
• Master's Degree in relevant field such as criminology, business administration, accounting
• Experience in coding (e.g. Complete SQL scripts, Python notebooks) and working with structured datasets
• Experience working with Law Enforcement on criminal investigations and knowledge of relevant Canadian criminal procedure
• Have worked within the BCPIF framework and been a facilitator of certification training
• Certified Financial Crimes Investigator (CFCI) , Certified Fraud Examiner (CFE), Certified Internal Auditor (CIA)

Working at Capital One.
Enjoy a hybrid work environment, with 3 days in the office. Build a comfortable workspace with our one-time, Work From Home allowance and enjoy our head office located conveniently across the street from Union Station.
Live well-physically, financially and emotionally. Receive support for you and those who are most important to you, with full coverage for spouses, domestic partners, and dependents. With up to $3000 in mental health coverage and up to $5000 in tuition subsidies per year-and much more-you'll discover that Capital One is committed to helping you live your best life.
We may use your information for automated decision making. We may, for certain purposes, render a decision based exclusively on automated processing of your personal information as a part of the candidate screening process.
Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to [email protected]
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).