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We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
The role:
The Home Equity Loan Processor works directly with individual applicants to review loan applications to ensure that the application is complete and accurate. This requires time and attention to detail. This role ensures the timely and accurate packaging of all loans originated by our Loan Officers using effective communication with multiple parties involved in the loan process.
What you’ll do:
Provide excellent customer service and drive an overall exceptional customer experience using varying forms of communication
Responsible for processing, managing, and acting as the primary contact of a pipeline of Home Equity loans to meet closing deadlines and lock expiration periods.
Maintain a progressing pipeline of 30-50 loan applications.
Effective and timely communication to both external customers (Clients, 3rd Parties, Vendors) as well as internal customers (Loan Officers, Underwriters, Closers).
Maintain and adapt to the changing mortgage guidelines.
Appropriately set borrower expectations for the mortgage process and establish that the processor is the main point of contact until closing.
Holds the responsibility to request, gather, and analyze documentation required from the borrowers, internally, and third parties for underwriting approval.
Adapt easily to change and provide interdepartmental support.
Strive to exceed productivity expectations and standards.
Set appropriate expectations and point of contact with realtors and other referral sources.
Understand and request documentation requirements for mortgage financing (tax transcripts, paystubs, tax returns, income calculation, etc.).
Must be highly organized and proactive; able to meet deadlines in a fast-paced environment.
What you’ll need:
2 years of mortgage processing industry experience preferred
Knowledge of Fannie Mae guidelines
Ability to maintain a pipeline of 30-50 loans of mixed variety
Excellent oral and written communication skills
Works well under time constraints and a constantly changing environment
Has to have a team mentality and work well as a member of a group
Eagerness to delight clients throughout the process and drive overall experiences
Knowledge of Encompass LOS
