CAIS is the pioneer in democratizing access to and education about alternative investments for independent financial advisors, empowering them to engage and transact with leading asset managers on a massive scale through a wide variety of alternative investment products and technology solutions. CAIS provides financial advisors with a broad selection of alternative investment strategies, including hedge funds, private equity, private credit, real estate, digital assets, and structured notes. CAIS also delivers industry-leading technology, operational efficiency, and world-class client service throughout the pre-trade, trade, and post-trade experience. CAIS supports over 50,000 advisors who oversee more than $6 trillion in network assets.
We are seeking a Senior Associate to join our Home Office Services team. This pivotal role involves managing high-level client relationships. The ideal candidate will excel in a dynamic, entrepreneurial environment, providing top-tier, white-glove service and driving client success across all transaction phases. This individual will work cross-functionally with multiple CAIS teams to streamline and improve existing processes. This position offers a unique opportunity to directly impact client relationships and contribute to the growth and success of a dynamic firm in the alternative investment space.
Responsibilities:
- Develop deep expertise in the CAIS platform and investment products to effectively support and guide clients
- Ensure successful outcomes for top-tier clients by promptly addressing requests, answering questions, and managing the transaction process (e.g., subscription documents, transfers, capital calls, AML/KYC, redemptions, fund closings)
- Serve as the primary point of contact for high-priority client requests, ensuring adherence to service-level expectations
- Collaborate with Home Office on trade processing, timely remediation, and platform functionality troubleshooting
- Serve as the primary expert on trailer payments, placement fees, and sales loads, with deep understanding of associated fund and custodian processes specific to alternative investments
- Monitor funding/NIGO/IGO statuses and assist clients in meeting critical deadlines
- Lead tactical updates such as activating new funds, resolving functionality issues, and updating user permissions
- Partner with Home Office to identify and implement process improvements, including API adoption
- Support the rollout of platform enhancements, ensuring effective training and integration
- Manage Fund-related communications, coordinating with Home Office for consistency
- Work with internal teams (Business Development, Marketing, Investments, Operations, Product, Technology) to enhance service delivery and platform functionality
- Conduct platform demonstrations and highlight new features for clients
- Document client interactions, ensuring alignment with internal stakeholders
- Act as a subject matter expert for new client onboarding and Client Service capabilities
- Develop automated workflows to enhance the client experience
- Take on additional responsibilities based on capacity, skill, and interest
Qualifications:
- Bachelor’s degree in economics, finance, or a related discipline
- 5+ years of client service, product management, or investment operations experience at a fund or financial services firm
- FINRA Registrations Series 7, 63 required
- Experience in alternative investments required
- Strong client service orientation with the ability to manage multiple competing priorities
- Advanced working knowledge of Microsoft Office and CRM programs
- Exemplary oral, written, and interpersonal communication skills.
CAIS is consistently recognized as a Best Place to Work, and our culture is at the heart of our success. We are committed to fostering an inclusive environment where employees can be their most authentic selves and feel inspired and supported to bring their voice forward to drive community, growth, and innovation. We are an equal opportunity employer, and do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. Learn more about our culture, benefits, and people at https://www.caisgroup.com/our-company/careers.
CAIS offers a comprehensive benefits package that includes generously subsidized healthcare with 100% employer paid dental and vision insurance, an employer matched retirement plan, wellness programs, and generous PTO and parental leave. Additionally, CAIS offers a flexible, hybrid in-office model; for most roles, we do not require a minimum number of days in office per week. For more information on our benefits and career opportunities, please visit our website: https://www.caisgroup.com/our-company/careers.
