IAM Infrastructure Operations Lead

We Are
Accenture Security helps organizations prepare, protect, detect, respond, and recover along all points of the security lifecycle. Cybersecurity challenges are different for every business in every industry. Leveraging our global resources and advanced technologies, we create integrated, turnkey solutions tailored to our clients’ needs across their entire value chain. Whether we’re defending against known cyberattacks, detecting and responding to the unknown, or running an entire security operations center, we will help companies build cyber resilience to grow with confidence. Our team of the security sector’s brightest people use the coolest tech to out-hack the hackers and help clients build resilience from within. We blend risk strategy, digital identity, cyber defense, application security and managed service solutions to rethink the entire security lifecycle. 

You Are
Passionate about security, love what you do and have a genuine desire to outsmart the bad guys. You have the experience to analyze a clients’ security posture, anticipate security requirements and help find right-sized solutions based on industry leading practices. You have a proven track record working successfully in a fast-paced, team-oriented environment. You’re a creative, analytical problem solver with above average documentation skills who can speak to both technical and non-technical audiences. Can apply deep security skills to design, build and protect enterprise systems, applications, data, assets and people for Accenture and our clients. You are eager to put your skills to use by helping us help our clients inject security at every level of their organization.

JOB DESCRIPTION 
We are currently seeking a dynamic Associate Manager for a long-term operational role in our Digital Identity (IAM) team, with extensive experience in the following:
•    Overseeing Identity Management, Credential Management, Access Management, Federation, Identity Governance and Administration (IGA), Public Key Infrastructure (PKI). 
•    Familiarity with the following tools is strongly suggested:  AppViewX, Globalsign, ADCS.
•    Coordinating with global teams to ensure seamless service delivery and operational excellence.
•    Serving as the primary point of contact for clients regarding IAM services, ensuring satisfaction and addressing concerns.
•    Implementing strategies to enhance service offerings and operational efficiency. 

Although no two days at Accenture are the same, your duties as an IAM Associate Manager in MSS will likely include:
•    Working directly with clients and Accenture teams in a multi-disciplined team structure, supporting clients’ IAM application and infrastructure stack as a go-to subject matter expert.
•    Supporting the development and update of User Access Profiles and RBAC models for new and existing assets
•    Identifying opportunities to optimize operations through automation and identifying other areas of improvements.
•    Developing deep working relationships with leads across the client account team.
•    Partner with Security Leads, Business Stakeholders, Service Desk Leads, Infrastructure Teams, and Enterprise Architects to determine and define the technical architecture required to implement and support the Service
•    Implementing automation/innovation opportunities to improve efficiency and bring value addition to the client
•    Establishing performance goals and priorities and managing performance
•    Assist in conducting audit processes, ensuring compliance with relevant security standards and regulations, while proactively addressing and fulfilling any audit requirements that arise.
•    Diligently ensuring that all service level agreements (SLAs) are met and rigorously performing access controls is critical to maintaining optimal security and operational standards.

Qualifications:
•    Must have, or be eligible for, reliability clearance from the Canadian government.
•    Bachelor's degree in Computer Science, Information Technology, or a related field.
•    Minimum of 5+ years of experience in IAM operations, specifically with Active Directory and Entra ID.
•    Proficiency in Certificate Management and Public Key Infrastructure (PKI).
•    Hands-on experience with ServiceNow and IAM toolsets.
•    Experience with CyberArk PAM Infrastructure Management.
•    Proven leadership skills with experience managing teams and coordinating with offshore units.
•    Excellent client-facing and communication abilities.
•    Business and technical understanding of Identity Governance and Administration processes and interactions with supporting processes and technologies
•    Proficiency in managing and understanding both cloud-based and on-premises infrastructures, encompassing aspects like server configurations, network setups, storage solutions, and security protocols.
•    Deep knowledge of controlling and monitoring user access to applications, including setting up roles, permissions, and authentication methods, as well as understanding the implications these have on security and functionality.
•    Awareness of the complexities and risks inherent in multi-tenant environments, such as data isolation and privacy concerns, and the ability to implement strategies to mitigate these risks.
•    Skill in managing a variety of tasks and responsibilities in a fast-paced and ever-changing work environment, while maintaining focus and delivering results.
•    Strong verbal and written communication abilities, essential for interacting effectively with clients and stakeholders, and the capability to build and maintain positive working relationships.
•    Preferred qualifications include certifications that demonstrate expertise in identity and access management, like SC-900, SC-300, SC-400.
•    Experience in IT audit processes, with an understanding of audit methodologies, compliance standards, and risk management in IT, enhancing effectiveness in areas concerning security and regulatory compliance.

Desired Skills:
•    High energy levels and commitment to stringent timelines 
•    Demonstrated creativity in complex problem solving and ability to work under pressure
•    Strong project/program management experience
•    Ability to take business problems, existing processes and technology and translate these into service and process requirements
•    Effective communicator with great interpersonal skills and the ability to be credible with clients
•    Ability to innovate and multi-task with minimal oversight
•    Strong written and verbal communication skills with the ability to present documentation and influence decision making

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.

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