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RESPONSIBILITIES
Implementation & Training
- Configure and deploy ERP software to meet client needs.
- Train users to ensure successful adoption of our solutions.
- Assist with data migration, system integration, and testing.
- Analyze customer workflows and recommend software optimizations.
- Ensure projects stay on schedule and within budget.
Customer Support & Issue Resolution
- Investigate, track, and resolve software issues for both on-premises and cloud-hosted applications.
- Provide timely, professional assistance to clients via phone, email, and chat.
- Escalate complex issues and collaborate with internal teams (Support, Development, TechOps).
- Document customer issues, update knowledge base articles, and improve support processes.
Collaboration & Continuous Improvement
- Work with Account Management to identify opportunities for additional solutions and services.
- Support product releases by coordinating with Support, TechOps, and Development teams.
- Provide documented feedback to R&D on bugs, enhancements, and client requests use Harris ERP systems and tools.
QUALIFICATIONS & EXPERIENCE
- 2+ years of experience in customer support, implementation, or a similar client-facing role.
- Strong understanding of ERP software (local government experience preferred).
- Technical proficiency in on-premises and cloud-based applications.
- Experience troubleshooting software and resolving complex functional issues.
- Excellent communication skills, with the ability to explain technical concepts to both technical and non-technical users.
- Self-motivated, detail-oriented, and able to manage multiple tasks.
- Ability to travel across North America (United States, Canada, and the Caribbean).
WHAT WILL MAKE YOU STAND OUT
- Experience with CitySuite ERP software or similar solutions.
- Familiarity with TeamSupport, ClickUp, and Microsoft Teams.
- Experience working in virtual/cloud environments (AWS, Azure).
- Familiarity with SQL databases and scripting (e.g., PowerShell, Python).
BENEFITS AND WORK HOURS
Harris ERP offers a competitive salary and stock ownership options. We also provide access to corporate health, dental, and vision plans, as well as life insurance, disability, and AD&D coverage.
While Harris ERP is headquartered in St. Louis, we are a remote-friendly employer. Some flexibility in hours is allowed, but employees must be available during core work hours. In addition to paid vacation, we offer flexible paid personal time.
What you need to know about the Ottawa Tech Scene
The capital city of Canada and the nation's fourth-largest urban area, Ottawa has proven a rapidly growing global tech hub. With over 1,800 tech companies, many of which are leaders in their sectors, the city's tech talent now makes up more than 13 percent of its total workforce. This growth is driven not only by the big players like UL Solutions and Dropbox, but also by a thriving startup ecosystem, as new businesses emerge to follow in the footsteps of those that came before them.
