As the Implementation Project Manager, you will plan and manage Emergency Care product implementations at customer locations, including coordination with the customer and internal support teams. In this role you will provide input and review of delivery proposals for pre-sales and provide additional post-implementation support to customers on a tier two level. This includes troubleshooting potential issues, updating the customer configuration according to changes in the customer environment or operation, and other similar activities.
This role is Hybrid, working from home two days per week and working three days a week at the following location:
Two Medicorum Place, Waterdown, ON L8B 1W2, Canada
What you will do:
- Manage the execution of the implementation of large regional and strategic customer’s solutions.
- Will be responsible for managing medium to high revenue generating projects.
- Participate in sales process as needed to specify technical solution and delivery services to meet customer requirements.
- Perform configuration of the system to meet customer needs and plan individual projects for each customer.
- Provide and/or coordinate training on the use of the products, and complete documentation that the system is ready for use.
- Coordinate with team members, customers and other business partners to ensure that all appropriate tasks are executed according to the project plan.
What you need:
Required:
- Bachelor’s degree or equivalent combination of education degree and highly relevant experience
- 2+ years of relatable project management experience
Preferred:
- Working knowledge of computer systems, Web-based applications, and IP-based communication technology
- Working knowledge of communication technologies including cellular, Bluetooth, wireless and Computer Aided Dispatch.
- Demonstrated knowledge of the following software products: Excel, Microsoft Project, Visio, Word
- Experience with Business Process improvement methodologies such as DMAIC and Lean
