Handle inbound and outbound calls with existing English- and Spanish-speaking clients, promote discounts, address objections, and convert conversations into sales opportunities. The role requires persuasive, professional phone communication, confident closing skills, and availability Monday through Friday from 9 AM to 5 PM Eastern Time. Previous phone sales experience is preferred, and internet or cable services experience is advantageous.
This is a remote position.
Remote | Full-time | Mon - Fri | 9am-5pm EST
Job Overview:
We are looking for an enthusiastic, confident, and sales-driven Bilingual English-Spanish Sales Representative to handle both inbound and outbound calls. The ideal candidate is an excellent communicator who enjoys speaking with customers, building relationships, identifying their needs, and presenting offers that bring value to existing clients.
This role requires someone who is energetic, persuasive, quick-thinking, and comfortable handling objections while confidently promoting discounts and sales offers over the phone.
Key Responsibilities:
- Handle both inbound and outbound calls with existing customers.
- Communicate fluently and professionally in both English and Spanish.
- Promote and sell discounts, special offers, and available promotions to existing clients.
- Identify customer needs and recommend relevant products, services, or offers.
- Confidently handle customer objections, questions, and concerns to close sales.
- Build rapport and maintain positive relationships with customers.
- Deliver an engaging, professional, and customer-focused phone experience.
- Meet sales targets, performance goals, and call quality standards.
- Maintain accurate records of customer interactions and sales activities.
Qualifications & Requirements:
- Fluent in both spoken English and Spanish (bilingual proficiency is required).
- Previous experience in telesales, phone sales, telemarketing, or a similar customer-facing role.
- Confident, enthusiastic, engaging personality with excellent phone communication skills.
- Comfortable making outbound calls and handling inbound customer inquiries.
- Sales-oriented mindset with the ability to turn conversations into sales opportunities.
- Reliable, motivated, and goal-oriented.
Preferred Qualifications:
- Previous experience working for an internet service provider (ISP), cable, telecommunications, or broadband company.
- Knowledge of cable internet services, internet plans, and related products.
- Experience selling upgrades, discounts, promotions, or additional services to existing customers.
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