Information Systems Specialist (Business Systems Analyst)

At the University of Waterloo, we create and promote a culture where everyone can reach their full potential. As an employee, you get support & opportunities that empower you to advance your career. Explore how we can bring big ideas to life, together. The University is a welcoming workplace for those of all abilities, interests, and expertise. As part of our workforce, you can do what you do best, every day.
Learn more about our recruitment process.

Job Requisition ID:

Time Type:

Employee Group:

Job Category:

Employment Type:

Department:

Hiring Range:

Posting Information:
This posting is for an existing vacancy.

Internal posting expires Thursday August 20th at 11:59 PM

This is a Career Path position. The final level will be determined based on demonstrated skills and experience.
 Anticipated hiring ranges:

 • USG 11: $93,878 - $117,348

 • USG 12: $95,538 - $119,422

Job Description:

Primary Purpose
Reporting to the Manager, Enterprise Systems, Information Systems Specialist (Business Systems Analyst(s)) are responsible for the design, implementation, and optimization of business systems and processes related to the administrative activities of the University. This role ensures alignment between business needs and technology solutions, provides guidance on the development of requirements and potential solutions, collaborating with stakeholders (faculty, staff and students) to deliver high-quality systems that support organizational goals.
Business Systems Analysts play a critical role in enabling an Integrated Service Delivery approach by:
• Facilitating Cross-Functional Collaboration: Acting as a bridge between business units, IT, and service delivery teams to ensure seamless integration of processes and systems.
• End-to-End Service Mapping: Documenting and analyzing workflows across multiple service areas to identify dependencies and integration points.
• Data and Process Harmonization: Ensuring consistency in data definitions, business rules, and process standards across integrated services.
• Customer-Centric Design: Supporting the development of systems that provide unified and efficient experience for end-users, reducing time to delivery and improving service accessibility.
• Continuous Improvement: Monitoring performance metrics and feedback to refine integrated processes and enhance service delivery outcomes.

Key Accountabilities

• Project & Stakeholder Management
o Act as the primary point of contact for business stakeholders regarding business and systems analysis activities and practice through requirements and solution design.

o Coordinate with project managers, Configuration & Integration Specialists, and business units to ensure requirements are clearly defined and implemented.
o Monitor project progress and resolve issues that impact timelines or quality.
• Analysis & Solution Design
o Oversee the gathering, documentation, and validation of business requirements.
o Ensure solutions align with organizational objectives and comply with standards and best practices.
o Support the evaluation of system changes, enhancements, and integrations.
o Develop and maintain a library of documentation and standards supporting BSA activities.
• Process Improvement
o Identify opportunities to improve business processes and system efficiency.
o Implement best practices for requirements management and analysis.
• Governance & Compliance
o Ensure adherence to organizational policies, regulatory requirements, and data governance standards.

Qualifications
• Undergraduate degree in Business, Information Systems, Computer Science, or related field required
• 5+ years of experience as a Business Systems Analyst or similar role.
• Demonstrated leadership experience and supervising teams.
• Excellent communication and stakeholder management skills.
• Proficiency in requirements gathering, documentation, and analysis tools.
• Knowledge related to one or more enterprise resource planning software platforms (e.g. Workday, Oracle, SAP)
• Knowledge of SDLC, ITIL, and Agile methodologies
• Experience in integrated service delivery environments or enterprise-wide transformation initiatives.
• Certification in Business Analysis (CBAP, CCBA) or Project Management (PMP, PMI-ACP).

·      expert level knowledge of at least one university supported development environment, development toolset, and application area

·      expert level communications skills

Equity Statement
The University of Waterloo acknowledges that much of our work takes place on the traditional territory of the Neutral, Anishinaabeg, and Haudenosaunee peoples. Our main campus is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River. Our active work toward reconciliation takes place across our campuses through research, learning, teaching, and community building, and is coordinated within the Office of Indigenous Relations.
The University values the diverse and intersectional identities of its students, faculty, and staff. The University regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. The University of Waterloo seeks applicants who embrace our values of equity, anti-racism and inclusion.  As such, we encourage applications from candidates who have been historically disadvantaged and marginalized, including applicants who identify as First Nations, Métis and/or Inuk (Inuit), Black, racialized, a person with a disability, women and/or 2SLGBTQ+.
Positions are open to qualified candidates who are legally entitled to work in Canada.
The University of Waterloo is committed to accessibility for persons with disabilities. If you have any application, interview, or workplace accommodation requests, please contact Human Resources at [email protected] or 519-888-4567, ext. 45935.