Infrastructure Analyst

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Job Summary

Job Description

What NAV CANADA offers you:

• Challenging, team-oriented work environment
• Competitive compensation and benefits
• Defined benefit pension plan
• Opportunities for growth and development
• Flexible work arrangements
• Diverse and inclusive workforce

Key Accountabilities:

• Participates in conducting feasibility studies, estimating costs, time, and personnel requirements, conducting cost-benefit analyses. Contributes to the development of specifications, standards, evaluation criteria and participates in the evaluation of complex solutions (inhouse or commercial).
• Participates in requirements gathering and analysis, contributes to detailed plans, system architecture, designs and specifications for the provision and implementation of infrastructure systems and technology solutions to meet business and/or operational, technical, security, protection, and safety requirements.                                                           
• Participates in work required to develop, configure, enhance, update, test and implement (including automation of) system and subsystem infrastructure components and technology solutions. 
• Provides technical documentation of infrastructure system and subsystem architecture and designs, specifications, processes, test cases and scripts.  Provide documentation, training material and change management support in transitioning software, systems, and technologies into operation.
• Participate in developing modifications to existing infrastructure systems and technology solutions, to rectify deficiencies, to meet new business and/or operational requirements, to maintain operability, reliability, security, configuration management, to improve performance, or reduce costs in accordance with Technology Departments standards and procedures.  Ensures service levels are met.

Job Requirements

Education:

• Degree from a recognized university or community college with an acceptable specialization in computer, electrical engineering, systems engineering, computer science or information systems, and at least 5 years of related experience or an equivalent combination of education and experience.

Experience:

• Minimum 3 years of experience designing, testing, and implementing network and security infrastructure projects of varying complexity.
• Minimum of 3 years of related work experience in the Network and Firewall infrastructure domain. 

Knowledge  

• Thorough knowledge of infrastructure systems and technologies in one or more infrastructure domains (Network and Firewall).
• Knowledge of the design, support, lifecycle and industry trends for a subset of Wide Area Network (WAN), Metro Area Network (MAN) and Local Area Network (LAN), IPSec and SSL VPN connectivity, Network Virtualization technologies, Data Center network technologies, Firewall technologies.
• Knowledge of modern system life cycle processes, practices, and techniques, including Agile, Scrum and DevOps.
• Knowledge of system and software configuration management, change management processes, practices, tools, and techniques. 
• Knowledge of cybersecurity considerations in infrastructure technologies, systems, and services.

• Knowledge of project management processes and procedures.

Abilities :

• Skill in analyzing specified business and operational requirements to determine how these can best be met within the limitations of time, budget, and staff resources. 
• Skill in detecting, analyzing and correcting system and service deficiencies and/or recommending new actions/process improvements
• Skill in professional discussions with internal customers, stakeholders, and management and with external consultants and industry to ensure that important aspects are not overlooked. 
• Skill in writing clear, cohesive, and concise documentation that is easily understandable by colleagues, management, stakeholders, and customers. 
• Skill in communicating clearly in conversation and in presentations to both technical and non-technical staff and management.

Personal Suitability :

• Strong customer focus and relationship management skills.
• Influence and conflict management skills.
• A successful candidate must be able to make decisions related to resolving technical challenges.
• A successful candidate must adapt to change and be open to receiving and sharing ideas.
• A successful candidate must be able to work in a team environment.

Working conditions:

• Travel may be required  on occasion.  
• This position is a hybrid position with a minimum – 3 day(s) per week on site.
• The work location is Ottawa Technical System Centre.

NAV CANADA is committed to building a skilled, diverse workforce reflective of Canadian society. If you do not believe that you match every job requirement listed on this job posting, we still encourage you to apply. NAV CANADA encourages a culture of learning and growth, and recognizes that although some technical skills are mandatory, many others can be taught.

Our Company strives to create an inclusive and barrier-free selection process and work environment. If you require accommodations during this competition process, please ensure that you inform the interview coordinator or hiring manager of any accommodation measures you may require. NAV CANADA will provide accommodations throughout the recruitment and selection process to applicants with disabilities as required.

The successful candidate must meet the security requirement of the position and be legally able to work in Canada.

NAV CANADA may use automated or AI‑enabled tools to help manage applications and identify job‑related qualifications. These tools do not make final hiring decisions. All hiring decisions are reviewed and made by NAV CANADA recruitment professionals and hiring managers.

We thank all applicants for their interest; only those selected for next steps will be contacted.