Infrastructure Field Lead - Canada

At John Deere, we run so life can leap forward. This powerful purpose is our promise to humankind that we will dream, design, and deliver breakthrough products that sustain our world for generations to come. The world is counting on us to feed billions of people and build vital infrastructures in villages, towns and megacities. And we live up to the legacy our founder forged in a one-room blacksmith's shop nearly two centuries ago by creating a culture that brings out the best in all of us. A culture where great ideas thrive because every voice is heard.
Title: Infrastructure Field Lead - Canada - 116184
Primary Location: Canada (CA) - Ontario - Grimsby
Function: Technology (CA) Onsite/Remote: Onsite Position
New or Existing Postion: Existing Postion
Salary Range: $88,848.00 - $133,272.00
Candidates applying for this position must be legally eligible to work in Canad a.
Your Responsibilities
As an Infrastructure Field Lead - Canada at John Deere Canada ULC in Grimsby, ON, you will lead and participate in the onsite infrastructure team focused on desktop support, infrastructure support, conference room support, smart hands, remote hands, and edge computing operations. In addition, you will:

• Manage and develop a team of technicians
• Proactively own service delivery, metrics, and customer satisfaction
• Coordinate factory/facilities and location specific initiatives with proactive partnership with other IT product teams
• Maintain strong stakeholder and vendor relationships
• Ensure adherence to IT security, compliance, and country level regulations
• Partner with ECPOST product teams and other BCAs to ensure alignment with strategic priorities and adoption of automation into our IT & Business Operations

What Skills You Need

• 1 or more years of experience working in industry / business functional area
• 1 or more years of working on major business/technology implementation programs
• Ability to use analysis to prioritize business value
• Subject matter expertise with appropriate business processes
• Consumer/customer understanding and ability to implement product roadmap in support of business strategy
• 1 or more years of work experience with IT infrastructure (network, desktop environments, printer)
• Strong understanding of technical terms, processes, and practices of products within scope

What Makes You Stand Out

• Proven communication skills; highly credible with consumer/customers; proven customer focus, empathy and design thinking
• Highly collaborative and ability to influence without authority; proven ability to develop productive working relationships with both technical and non-technical partners, proven ability to manage multiple stakeholder views, opinions and needs
• 1 or more years of experience managing a team

Education
Ideally, you will have a degree or equivalent related work experience in the following:

• Bachelor's degree in IT, Computer Science, Computer Engineering or equivalent experience in a related career field

In accordance with the John Deere Accommodation Policy, reasonable accommodation of any of these qualifications may be considered. An equal opportunity employer, John Deere requires a diversity of people, perspectives and ideas to address the complex challenges of its global business.
This position will be posted for a minimum of 7 business days and unposted when a qualified pool of candidates is achieved.
Relocation assistance may be provided in some instances as determined by the terms and conditions of the Company's Relocation Policy.
The information contained herein is not intended to be an exhaustive list of all responsibilities, duties and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines.
The company uses artificial intelligence (AI) in screening, assessing, and selecting applicants for open positions.