Implement, deploy, and maintain CityView applications across customer environments (cloud and on‑premise). Perform installations, upgrades, monitoring, troubleshooting, database updates, and off‑hours support. Resolve customer tickets, escalate defects to Development, and contribute to automation, AI‑assisted knowledge management, and operational runbooks.
About Us
Municipal Software Corporation, part of Harris Computer's Frontline portfolio, is a trusted provider of purpose-built software for local governments. Our flagship CityView platform helps municipalities streamline permitting, licensing, planning, land management, code enforcement, and inspections — replacing paper-based processes with modern, citizen-friendly digital services.
For decades we've partnered with cities, counties, and regional agencies across North America to help them serve their communities more efficiently and transparently. As part of Harris Computer — a global vertical market software leader with a long-term ownership philosophy — we combine the stability of an established organization with the focus and agility of a specialized business unit.
Join a team that builds software that genuinely improves how communities' function.
Key Responsibilities- Lead the implementation and deployment of applications within customer environments.
- Perform software installations, upgrades, patches, and environment configuration activities.
- Responsible for infrastructure monitoring, system availability, and routine maintenance activities.
- Respond to and resolve customer support requests through phone, email, and ticketing systems.
- Interpret technical problems and determine appropriate troubleshooting and resolution steps.
- Monitor and follow up on customer support issues through resolution.
- Provide internal technical support when required.
- Support Sales and other departments with technical expertise as required.
- Maintain accurate records, status updates, and operational documentation.
- Provide off-hours support as required to maintain service availability.
- Perform database updates, additions, and modifications required to resolve customer issues.
- Recognize software defects and escalate appropriately to Development teams.
- Utilize approved AI tools to accelerate troubleshooting, analysis, documentation, and operational workflows.
- Identify repetitive operational activities suitable for automation.
- Participate in the development and maintenance of automated operational processes and runbooks.
- Validate AI-generated recommendations prior to implementation.
- Contribute to AI-assisted knowledge management and self-service initiatives.
- Collaborate with Support, Professional Services, Product, and Development teams to improve operational efficiency through automation.
- Support cloud-based (Azure, Expedient and others) and on-premise environments.
- Perform environment provisioning, upgrades, monitoring, and maintenance activities.
- Participate in infrastructure modernization and operational improvement initiatives.
- Assist in maintaining security, reliability, and performance of customer environments.
Salary range $65,000 - $75,000 CAD per year.
Similar Jobs
Artificial Intelligence • Big Data • Healthtech • Information Technology • Machine Learning • Software • Analytics
Provides technical support for production radiology systems, responding to time-sensitive customer incidents, troubleshooting Windows, networking, hardware, storage, and database issues, documenting cases, managing a 20–30 ticket backlog, and coordinating with internal technical and business teams. The role is remote within Canada, requires weekday shifts and an on-call rotation, and supports systems that may affect patient care.
Top Skills:
Active DirectoryCC#C++LanOraclePacsPowershellPythonRisTcp/IpWanWindowsWindows Server
Artificial Intelligence • Big Data • Healthtech • Information Technology • Machine Learning • Software • Analytics
Provide time-sensitive technical support for production radiology systems affecting patient care. Troubleshoot Windows, network, hardware, storage, database, RIS, and PACS issues; document incidents, collect logs, manage a 20–30-case ticket backlog, and coordinate with internal teams to resolve customer problems. The role requires customer service, scheduled shifts, and participation in an on-call rotation.
Top Skills:
Active DirectoryCC#C++Enterprise HardwareEnterprise StorageLocal Area NetworksOraclePacsPowershellPythonRisTcp/IpWide Area NetworksWindowsWindows ServerWindows Workstations
Artificial Intelligence • Information Technology • Professional Services • Software • Analytics • Generative AI • Big Data Analytics
Own the application end to end across React, Node.js, SQL, APIs, integrations, deployment, and production support. Design and implement scalable solutions, troubleshoot complex issues, make architecture and performance decisions, review code, mentor engineers, address technical debt and security concerns, and collaborate across Product, QA, DevOps, and Architecture throughout the SDLC.
Top Skills:
AWSAzureCi/CdGCPJavaScriptMicroservicesNode.jsReactRest ApisSQLTypescript
What you need to know about the Ottawa Tech Scene
The capital city of Canada and the nation's fourth-largest urban area, Ottawa has proven a rapidly growing global tech hub. With over 1,800 tech companies, many of which are leaders in their sectors, the city's tech talent now makes up more than 13 percent of its total workforce. This growth is driven not only by the big players like UL Solutions and Dropbox, but also by a thriving startup ecosystem, as new businesses emerge to follow in the footsteps of those that came before them.
