Inside Sales Representative – Laboratory Informatics & Automation Solutions

Work Schedule

Environmental Conditions

Job Description

At Thermo Fisher Scientific, we strive to help our customers create a healthier, cleaner, and safer world. With more than 100,000 employees worldwide, we lead the science industry. Our Digital Science and Lab Automation Business Unit provides innovative informatics software, laboratory automation platforms, and integrated digital solutions that enable scientists and researchers to work more smarter, quickly, and efficiently.

As part of our North American Commercial Team, you’ll help customers speed up scientific discovery. This work spans diverse industries such as pharmaceuticals, biotech, clinical research, food safety, and manufacturing quality assurance.

The Inside Sales Representative (ISR) for Laboratory Informatics and Automation Solutions drives revenue growth by discovering, qualifying, and finalizing new business deals in specific territories. Responsibilities include laboratory software like LIMS, ELN, and data management systems, as well as automation and robotics systems that optimize laboratory operations.

You will work closely with Account Managers, Marketing, and Technical Specialists to qualify leads, manage inbound and outbound sales activities, and deliver outstanding customer experiences.

Key Responsibilities

• Drive sales of laboratory informatics software and automation solutions, including laboratory robotics, workflow management systems, and integrated digital platforms.

• Proactively manage the sales cycle—lead generation, qualification, discovery, and closure—across assigned territories.

• Conduct outbound campaigns and follow up on inbound inquiries to identify customer needs and propose appropriate solutions.

• Collaborate with Field Account Managers and Product Specialists to coordinate territory strategy, product demonstrations, and joint sales calls.

• Maintain accurate sales activities and opportunity tracking within Salesforce CRM.

• Provide consultative mentorship to customers, aligning software capabilities with laboratory workflows and compliance needs.

• Consistently achieve or exceed monthly and quarterly sales targets.

• Build strong customer relationships to develop dedication and long-term partnerships.

Education & Experience

• Bachelor’s degree or equivalent practical experience in a scientific, engineering, or computer science field.

• 3–5 years of sales experience, ideally within software, SaaS, or laboratory informatics and automation solutions.

• Proven success in outbound sales, pipeline development, and closing business remotely.

• Familiarity with Salesforce.com and virtual engagement tools (Teams, Zoom, etc.).

• Experience selling to scientific, technical, or IT collaborators is strongly preferred.

Skills & Attributes

• Excellent verbal and written communication skills, with strong presentation and interpersonal abilities.

• Strategic problem solver with an entrepreneurial approach to growing accounts.

• Ability to prioritize and manage multiple opportunities simultaneously.

• Self-motivated, goal-oriented, and resilient in a fast-paced environment.

• Knowledge of the North American laboratory and research market a strong plus.

• Ability to travel occasionally (up to 20%) for team meetings or customer visits.

• Multilingual capabilities are a plus.

Why Join Thermo Fisher Scientific

• Be part of a global leader in laboratory digitalization and automation.

• Work in a collaborative environment that values integrity and excellence.

• Access continuous career growth and professional development programs.

• Enjoy competitive compensation, performance-based incentives, and comprehensive U.S./Canada benefits.

• Make a meaningful impact by supporting scientists, researchers, and healthcare professionals who are crafting the future of science!