Processes wire rod and traded orders from credit review through production, shipment, and delivery. Coordinates order changes, customer inquiries, complaints, specifications, shipping priorities, forecasts, payment discrepancies, incentives, and customer records. Works with production, quality assurance, shipping, accounting, and technical teams; supports customer visits, researches opportunities for off-spec materials, prepares reports, and provides customer service coverage.
MAJOR RESPONSIBILITIES:
Generic functions:
- Ensures compliance to company regulations and policies.
- Must be aware of the department’s Quality Standards.
- Adhere to the department’s ISO procedures.
- Observes all safety rules.
Specific responsibilities:
- Receives all wire rod orders, trade and affiliate sales, has credit checked, analyses, reviews and obtains production approval, schedules for production, follows up on processing and dispatch of orders.
- Receives modifications to existing orders, makes necessary changes and advises personnel as necessary.
- Ensures customer complaints information are forwarded to Field Development Metallurgist.
- Ensures QA releases in the shipping priority report are prioritized.
- Forwards trial order information to the Technical Representative and advises customer when material is shipped.
- Responsible to calculate volume incentive for applicable customers and once approved, forwarded to the Accounting department.
- Communicates with QA and Shipping departments to expedite the shipments of delinquent/straggler coils.
- Responsible for the forecasts of tons to be shipped, by customer, for the shipping department.
- Assists in researching for potential customers for off spec materials or no longer materials wanted by original customer.
- Ensures processed rod orders for traded are received, credits are checked, analyzed, reviewed, approved, acknowledged, prepared work order, scheduled for production and expedited.
- Answers customer requests for information.
- Ensures payment terms on customers written purchase order, accounts receivable price discrepancies are verified.
- Responsible for various reports, ei. Daily, weekly, monthly and yearly.
- Assists in replacing the CSRs during vacation time or absences.
- Coordinate customer visits to IRM.
- Ensures new customer or modified specifications are updated.
- Maintains customers’ business records.
- Performs other required duties as assigned.
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