Company Description
Coated Products North America (CPNA) is part of the BlueScope group of companies located in 12 countries and employs over 14,000 employees. As a leading international supplier of steel products and solutions, principally focused on the global building and construction industry, we believe that our people are our strength. Having a diverse and inclusive workplace enables us to improve our capability and ensure continued, sustainable success.
Inside Sales Technical Specialist
Remote – Open to applicants residing in California
Welcome to ASC Steel Deck.
Our team of 200 people is our strength, and we want our people to be safe, successful and well.
We love what we do. We’re a leading steel manufacturer offering superior steel roofing and floor decking solutions delivered with exceptional customer experience – building beautiful, strong and sustainable communities. ASC Steel Deck is part of the ASC Profiles brands, which also include ASC Building Products and AEP Span.
We sit alongside our colleagues at Steelscape as part of NS BlueScope Coated Products North America (CPNA), a joint venture between BlueScope and Nippon Steel.
Working in close-knit teams, our culture feels like a local business while benefiting from the scale of the group and global organization.
Joining the ASC Steel Deck team means you’ll play your part in our ongoing success as we consistently deliver for our customers and strengthen our communities, now and into the future.
Purpose
The primary purpose of the Inside Sales Technical Specialist (ISTS) is to provide
estimating, quoting, quote follow up, and market price tracking support to Deck Division
Outside Sales Representatives (OSRs). This includes supporting all sales territories
during OSR absences and vacations. Position will also support sales growth by looking
to identify, develop, and manage the lower volume customer base for the division. ISTS
will serve as first line technical support for customers and general technical inquiries
received by Customer Service Representatives and through the ASC website. This role
supports sales growth by delivering accurate estimates, responsive quotations, and
technical product guidance to customers and OSR’s. Additional sales growth is
supported by the development of lower volume customer base.
The Inside Sales Technical Specialist will work closely with the ASC Deck OSR team,
Technical Representative and Project Management team. It is important for the
incumbent to be self-organized, demonstrate the drive to generate leads via various
communication channels and possess the curiosity to grow in the sales profession.
Primary Duties & Responsibilities
• Estimating plans for lump sum quoting opportunities as directed by Project Services
Manager and per specific OSR support. Make necessary clarifying calls to customers and
Engineers to clarify discrepancies. Prepare detailed estimate summaries.
• Vacation coverage for OSR’s
• Issue and follow-up on customer quotes in support of specific territory strategies.
Document quotes in quote log.
• Serve as first line technical support for low volume customer base and unassigned
customers.
• Respond to all technical and website inquiries.
• Prospect and develop new customer opportunities and understand their
needs/requirements in coordination with specific territory strategies.
• Manage low volume customer base for California territories.
• Stay current of product knowledge, pricing, and competitor offerings.
• Assist OSR’s with product substitution submittals.
• Provide value engineering proposal support to OSR’s.
• Participate in weekly sales meetings and 1:1 meeting with OSR, take responsibility for
sales improvement initiatives and other assigned action items at direction of OSR’s and
Sales Manager
Tools Required
• DPS, POM, MyKLS
• Bluebeam estimating software
• Microsoft Applications (Excel. Word, PowerPoint)
• Adobe
• Dropbox, Hightail and/or any other large file transfer system
• New Customer Information Sheet
• Customer Maintenance Information Sheet
• Deck Price List
• Deck Quote templates
• Power BI and CPQ Reports
• Quote log
• SAP Software
• ASC and competitor design analysis / calculation platforms
Education & Experience Qualifications
Minimum:
• Bachelor’s Degree or 4 years of additional relevant experience in lieu of degree
• 3 years technical experience in sales, estimating, customer service and/or project
management
• 2 years related to structural products.
Preferred:
• 5+ years technical experience in sales, customer service, estimating and/or
project management
• Knowledge of competitors steel deck Products
• Knowledge of ASC Steel Deck Products
• Knowledge of manufacturing processes and procedures
Skills & Competencies
• A complete commitment to Safety.
• Ability to articulate verbal instructions to customers in the field.
• Ability to maintain composure in stressful situations.
• Ability to multi-task, prioritize and manage time effectively
• Ability to work as a team and work well with all levels of ASC Profiles.
• Ability to work independently and with a team.
• Ability to work with a sense of urgency.
• Accountable for working as a team to ensure 100% customer satisfaction
• Excellent Microsoft Word, Excel and Outlook, Adobe, PowerPoint skills
• Excellent written and verbal communication skills.
• Experience in SAP ERP System
• High attention to details.
• Manage all customer issues to completion and satisfaction.
• Provide excellent Customer Service to all customers (internal & external)
• Ability to read and interpret architectural and structural drawings, specifications, technical
and contract documents, able to work independently, strong telephone communication skills
• Ability to identify problems, collect data and draw valid conclusions to action
• Self-motivated with a desire to be successful
• Strong interpersonal and organizational skills.
• High attention to details.
• Ability to build rapport with new and existing customers
• Build and maintain in-depth knowledge of competitor products and service offers and
understand specific technical advantages and disadvantages as compared to the ASC offer
• Able to establish structural requirements for specific projects based on plan and
specification review to verify ASC qualifications to quote and be accepted upon submittal
• Able to organize and present technical comparisons of ASC products to those of
competitors for review by Structural Engineers on a project-by-project basis.
Salary Range: The expected pay scale for this role is $75,870.00 - $100,570.00 annually, depending on experience, skill set, and qualifications. In addition to base salary, this position is eligible for a targeted annual bonus of xx, health and welfare benefits and 401(k) match in accordance with BlueScope policies.
Arbitration Notice
Steelscape LLC(and its related BlueScope companies) requires all new hires to sign a Mutual Arbitration Agreement as a condition of employment. This agreement provides that any employment-related disputes between you and the Company will be resolved through final and binding arbitration rather than in court, except where prohibited by law. The agreement also includes a class and collective action waiver, meaning claims must be brought on an individual basis.
Applicants may review a copy of the agreement upon request prior to signing
Additional Information
The preceding job responsibilities and tasks were designed to indicate the general nature and level of work performed by associates in this job. It is not designed to contain or be interpreted as a comprehensive inventory of all job duties and responsibilities required of associates assigned to this job. Associates may be required to perform other duties as assigned. Additional job competencies, individual goals, and performance measurements are set at the department level.
The benefits are just as rewarding as the work at BlueScope. To support our goal, we offer a total compensation plan and an outstanding benefits package that includes health insurance, life insurance, short and long-term disability, paid time off, and retirement.
EEO Employer/M/F/Disabled/Protected Veteran
BlueScope is an equal
opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status, as a protected veteran, among other things, or status as a qualified individual with disability.
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