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Position: IT Operations Support
Specialist
Location: Toronto, ON (onsite)
Job
ID#: RQ10929
Duration: 12 Months
The Systems Administrator / Operations Support Specialist
provides day‑to‑day operational and technical support, serving as a first point
of contact for client issues. This role requires strong service management
practices, technical troubleshooting skills, and the ability to collaborate
effectively with cross‑functional technical teams.
Key Responsibilities
- Provide
daily, ongoing first‑point‑of‑contact support to clients through a
ticketing system or other established support mechanisms
- Prioritize
regularly scheduled support activities alongside urgent, unscheduled
support requests with a high level of responsiveness and time sensitivity
- Act
as a liaison between users and internal technical teams, including
database, system, network, privacy, security, and software subject matter
experts
- Triage
support tickets to appropriate subject matter experts for resolution,
ensuring all tickets are accurately categorized for reporting purposes
- Assist
with the distribution of client application communications by interfacing
with business subject matter experts
- Identify
connectivity issues and assist in troubleshooting and root‑cause analysis
- Follow
established service management processes and identify opportunities for
continuous improvement
Skills and Experience Requirements
Public Sector Experience
- Minimum
2+ years of experience working in the healthcare industry
- Knowledge
of personal health information protection legislative requirements and how
they apply to the development and maintenance of healthcare systems
containing personal health information
Technical Skills
- Minimum
2+ years of experience providing Tier 1 technical support
- Technical
certifications such as A+, ITIL Foundation, or equivalent ITIL experience
- Technical
knowledge of Windows and Linux servers, operating systems, and supporting
technology infrastructure
- Experience
supporting enterprise applications, workforce management systems,
financial management modules, virtualization platforms, and directory
services (e.g., account creation and access management)
Service Management Skills
- Knowledge
of IT Service Management processes with 2+ years of experience supporting
remote clients
- Hands‑on
experience triaging, prioritizing, categorizing, and resolving service
requests, incidents, and problem tickets
Management and Communication Skills
- Proven
ability to build strong and effective working relationships
- Strong
interpersonal, verbal, and written communication skills
- Excellent
customer service skills, including tact and diplomacy when managing client
needs
- Strong
analytical, problem‑solving, and decision‑making capabilities
- Ability
to apply active listening skills to support effective issue resolution
- A
motivated, flexible, and creative team player with strong multitasking
abilities and a proven track record of meeting strict deadlines
About Symbiotic Digital.
Symbiotic
Digital provides the IT Experts you need that solve problems and get things
done. See what the top 2% in their field can do for you.
(Symbiotic Digital is a division of Symbiotic Group Inc.)
We serve customers in two ways, we
provide:
1. Digital Experts: IT Consulting
expertise. Bright Minds That Produce Proven Results
2. Recruitment: Find The Right People You
Need
Serving IT & Business leaders,
Symbiotic Digital provides a business system that enable us to provide the
Expert Technical staff needed to solve challenging business and IT problems. IT
leaders in the most reputable organizations in Canada have relied on Symbiotic
Digital to help them staff difficult assignments with proven Experts uniquely
evaluated by our proven QMS- Quality Management System Staff Development Model.
We are a 100% Indigenous owned company.
Learn more online at https://www.symbioticgroup.com/home-sd/.
Please submit your most recent resume
to: [email protected]
View All Jobs online at: https://www.symbioticgroup.com/view-jobs/
