IT Support Analyst IV

Work Location:

Hours:

Line of Business:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

Within Wealth Management Technology Solutions, the TDAM Technology organization is aligned to the TD Asset Management business and works closely with its business partners in project prioritization, initiation, implementation and support of vendor and in-house technology solutions.

The organization consists of both Development and Support teams which operate very closely together. TDAM Development works primarily in a Microsoft environment and delivers/maintains Trading, Portfolio Management, CRM, Risk and Compliance and other desktop and web-based applications which integrate through the proprietary TDAM Data Hub environment.

We are looking for someone to provide a broad range of systems and application support, research and analysis, administration, performance availability monitoring and management.

Job Responsibilities:

• Monitor Team dashboard, identifying data flow issue provide resolution or escalation.
• Prepare daily EOD (end of day) outstanding issue report and handover to overnight offshore team.
• Triage technology issues impacting the North American Contact Center lines of business
• Manage technology interruptions, oversee issue escalation and resolution
• Assess the issue and impacts to determine if customer messaging is required and action appropriately
• Effective and clear communication of issue, including technology status updates, real time metrics and action plan
• Identify improvement opportunities observed via Incidents and follow through to resolution 
• Track incidents and impacts for reporting and trend analysis

Job Requirements:

• Undergraduate degree or Technical Certificate

• 3-5 years relevant experience

• Excellent communication skills (written and verbal)

• Ability to multi-task in a high-pressure environment

• Enjoy working as part of a team

• Strong analytical and organizational skills to manage multiple deadlines and priorities

• Advanced Microsoft Excel and PowerPoint skills

• Knowledge of ServiceNow, JIRA, SQL, Confluence and MS O365 applications 

• CSC courses and Bloomberg knowledge are preferred, candidates with a combination of business and technology experience

Other Skills & Assets:

• Seeking self-motivated individual who wants to work in a fast paced and unique business environment

• Possesses solid relationship skills with an ability to think quickly and make things happen with positive influence

• Thrives in a change driven environment

• Proven ability to build strong relationships with business partners and multiple lines of business

• History of delivering superior results

• Ability to stay resilient under pressure

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.  

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!

Language Requirement (Quebec only):