Seeking an ITIL certified instructor for virtual and in-person training, responsible for course development, student management, and technology research.
Description
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.
* Job Summary
* We are seeking a passionate, highly skilled Instructor for a part time 1099 contract. Must be ITIL certified and have experience teaching ITIL classes.
* What you will do
* Conducts virtual and in person instructor-led training in one or more technical topic areas.
* Accurately identifies skill level of participants and aligns delivery of course material to match individual students' needs.
* Demonstrates consistent classroom and student management to ensure a positive, successful learning environment.
* Conducts technical course development including course manuals, labs, scenarios, tests, and final exams in area of expertise.
* Researches future direction of technology relevant to cyber security and incorporates new topics in the development and delivery of cyber content.
* Deploys, maintains, and secures classroom equipment, images, and materials in virtual classrooms or in facilities worldwide.
* Tailors deliveries to training aligned outcomes.
* Applies knowledge and experience to bring relevant, real-world examples to each course delivery.
* Contributes to course development projects.
* Monitors their own CSAT scores. Seeks guidance and coaching in improvement areas.
* Implements feedback to consistently improve skillset.
* Manages tasks, projects and client deliverables effectively, efficiently and on time, with accuracy to detail.
* Identifies problems and proactively resolves the problems in a way that avoids adverse impact of issues.
* Owns outcome until issues are completely resolved, communicates with team regarding incidents, actions, and resolution.
* Employs creative solutions to resolve delivery impacting issues.
* Adheres to all delivery policies as outlined in the Instructor Handbook.
* Follows all client policies and procedures while onsite.
* Consistently achieves CSAT scores of 4.5 or higher in the instructor and overall course areas of the evaluation to drive client retention and repeat business.
* Researches future direction of technology relevant to their specialty area and brings to the attention of the leadership new topics or courses relevant to current and future customers.
* Provides subject matter expertise to support the pre-sales process.
* Supports the development of client-aligned Workforce Development programs.
* Participates in team interviews to ensure the best candidates are hired.
* Supports the new instructor training (audit) process.
* Delivers clear, convincing, and well-organized presentations, projecting credibility and poise even in highly visible, adversarial situations.
* Relates to variety of diverse styles of people; open to differences; treats differences respectfully; ability to find common ground.
* Demonstrates exceptional, effective classroom communication skills
* Monitors learner progress during instruction, administers tests, and evaluates attainment of end-of-course objectives.
* Identifies and adapts delivery style and methodology to accommodate all levels of learner.
* Pursues training, attends technical conferences, and demonstrates technical development to keep skills and subject matter expertise up to date.
* Conducts or leads individual and group research in cyber security for publication or presentation.
* What we expect of you
* Experience tailoring training delivery to various commercial, military and government audiences.
* Experience developing single course plans of instruction.
* Experience delivering technical training courses 30+ hours in length for 20+ learners.
* Experience managing learning experiences across: LMS, web conferencing platforms, virtual labs (including Vsphere, VMWare, or other virtualization platform), and CRM.
* Experience managing classes of learners with varied technical backgrounds.
* Experience setting and managing client delivery expectations.
* Pay starting at $1150/day+ 1099, depending on experience and skill set.
* Pay may be subject to geographic differentials.
* We make technology work so people can do great things.
* CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.
* Job Summary
* We are seeking a passionate, highly skilled Instructor for a part time 1099 contract. Must be ITIL certified and have experience teaching ITIL classes.
* What you will do
* Conducts virtual and in person instructor-led training in one or more technical topic areas.
* Accurately identifies skill level of participants and aligns delivery of course material to match individual students' needs.
* Demonstrates consistent classroom and student management to ensure a positive, successful learning environment.
* Conducts technical course development including course manuals, labs, scenarios, tests, and final exams in area of expertise.
* Researches future direction of technology relevant to cyber security and incorporates new topics in the development and delivery of cyber content.
* Deploys, maintains, and secures classroom equipment, images, and materials in virtual classrooms or in facilities worldwide.
* Tailors deliveries to training aligned outcomes.
* Applies knowledge and experience to bring relevant, real-world examples to each course delivery.
* Contributes to course development projects.
* Monitors their own CSAT scores. Seeks guidance and coaching in improvement areas.
* Implements feedback to consistently improve skillset.
* Manages tasks, projects and client deliverables effectively, efficiently and on time, with accuracy to detail.
* Identifies problems and proactively resolves the problems in a way that avoids adverse impact of issues.
* Owns outcome until issues are completely resolved, communicates with team regarding incidents, actions, and resolution.
* Employs creative solutions to resolve delivery impacting issues.
* Adheres to all delivery policies as outlined in the Instructor Handbook.
* Follows all client policies and procedures while onsite.
* Consistently achieves CSAT scores of 4.5 or higher in the instructor and overall course areas of the evaluation to drive client retention and repeat business.
* Researches future direction of technology relevant to their specialty area and brings to the attention of the leadership new topics or courses relevant to current and future customers.
* Provides subject matter expertise to support the pre-sales process.
* Supports the development of client-aligned Workforce Development programs.
* Participates in team interviews to ensure the best candidates are hired.
* Supports the new instructor training (audit) process.
* Delivers clear, convincing, and well-organized presentations, projecting credibility and poise even in highly visible, adversarial situations.
* Relates to variety of diverse styles of people; open to differences; treats differences respectfully; ability to find common ground.
* Demonstrates exceptional, effective classroom communication skills
* Monitors learner progress during instruction, administers tests, and evaluates attainment of end-of-course objectives.
* Identifies and adapts delivery style and methodology to accommodate all levels of learner.
* Pursues training, attends technical conferences, and demonstrates technical development to keep skills and subject matter expertise up to date.
* Conducts or leads individual and group research in cyber security for publication or presentation.
* What we expect of you
* Experience tailoring training delivery to various commercial, military and government audiences.
* Experience developing single course plans of instruction.
* Experience delivering technical training courses 30+ hours in length for 20+ learners.
* Experience managing learning experiences across: LMS, web conferencing platforms, virtual labs (including Vsphere, VMWare, or other virtualization platform), and CRM.
* Experience managing classes of learners with varied technical backgrounds.
* Experience setting and managing client delivery expectations.
* Pay starting at $1150/day+ 1099, depending on experience and skill set.
* Pay may be subject to geographic differentials.
* We make technology work so people can do great things.
* CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
Top Skills
Itil
Lms
Virtual Labs
VMware
Vsphere
Web Conferencing Platforms
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