The Jr. Applied R&D Engineer serves as a technical interface, troubleshooting product issues, supporting testing and upgrades, and collaborating on product knowledge delivery. The role requires strong communication and analytical skills, along with deep technical knowledge in networking protocols.
The NI IP TEC Engineer is a highly skilled technical expert responsible for mastering the supported products, from low-level implementation details to application-level behaviors. This role requires deep technical knowledge, problem-solving expertise, and the ability to confidently represent and advocate for the product in various technical discussions.
- Serve as a technical interface to regional TACs, Customer Account Teams, Business Units, R&D, and Product Management.
- Troubleshoot and resolve complex product installation and performance issues using established methods and creative solutions.
- Track, document, and report problem status, resolutions, and system reliability findings.
- Stay current on new product features and releases through ongoing engagement with R&D and Product Management.
- Support test/evaluations, NPIs, and network architecture initiatives; develop internal/external tools and conduct customer workshops.
- Coordinate customer upgrade programs; create technical notes and field alerts; provide global 24/7 emergency support.
- Lead beta product knowledge delivery and collaborate with regional centers to develop release workshops for internal teams.
- Travel up to 10% annually as required.
You have:
- Bachelor’s degree in computer engineering, Electrical Engineering, Computer Science, or equivalent experiences
- Must have excellent verbal and written communication skills and the ability to drive customer calls.
- Strong analytical and hands-on experience in troubleshooting software or network problems.
- Working knowledge of TCP/IP routing protocols, IP/MPLS protocols, L2/L3 EVPNs, Spine/Leaf data center architecture, etc.
It would be nice if you also have:
- Certifications such as SRC, CCNA/CCNP, and/or JNCIA/JNCIS
- Nokia products experience (e.g., 7750SR, 7250 IXR, VSR, SRLINUX, FSS/EDA)
- Experience with a scripting language, i.e., XML, and Python
- Experience with Cloud solutions (Linux, KVM, OpenStack, Kubernetes)
- Previous Nokia intern or co-op experience.
Top Skills
Evpn
Ip/Mpls
Kubernetes
Kvm
Linux
Openstack
Python
Tcp/Ip
XML
Nokia Kanata, Ontario, CAN Office
600 March Rd, Kanata, ON, Canada, K2K 2T6
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