Lead Designer

What we’re looking for

The Lead Designer in our Authoring team is focused on delivering exceptional design craft and driving multiple workstreams autonomously. You will play a pivotal role in shaping the user experience of the survey creation and respondent flows in SurveyMonkey platform, ensuring design solutions meet both end-to-end user needs and business objectives.

Our Lead Designer’s mission should be to set the standard on implementation of a survey creation experience that is as rigorous in concept-to-production translation as it is seamless and simplistic – whether it’s serving a novice user or a professional researcher. 

What you’ll be working on

     Driving strategic value and bringing your innovative spirit to the table

• Lead cross-functional ideation sessions, developing concepts that are strategically different and transformative.
• Expertly select and adapt methodologies to optimize project outcomes. Uncover opportunities to raise the bar within the team and introduce new frameworks, methodologies, and trends.
• Identify opportunities that benefit customers, such as cross-workstream collaboration to promote a holistic, end-to-end experience for our users.
• Advocate for user-centered design principles in product strategy discussions. Set new benchmarks in user-centric design.
• Form and communicate data-driven rationales that elevate strategic value.

     Raising the bar on high-value, user-centric experiences

• Develop and deliver high-quality design solutions that align with user needs, business goals, and technical constraints.
• Execute hands-on design work, including wireframes, prototypes, and high-fidelity visuals. Strategically employ varying UI fidelity levels to maximize engagement, accelerate decisions, and drive innovation throughout development.
• Push the boundaries of creative excellence, while having expert awareness of SurveyMonkey’s design system. Connect the dots and identify opportunities for shared components to be ratified into the system.
• Ensure designs are scalable, accessible, and optimized for performance. Consider impact on varying form factors.
• Maintain a pulse on innovations in user experiences, visual design, and the subtle details and triggers (e.g. micro-animations, motion graphics) that shape those ‘moments of delight’.
• Utilize data-driven insights to validate design decisions through user testing and analytics.
• Collaborate with user researchers or conduct research yourself to understand the mental models of our users and validate design decisions through moderated and unmoderated research methods.

     Be a great partner on all levels

• Partner closely with designers to ensure cohesive direction and outcomes in their work.
• Leverage technical knowledge to bridge the gap between design and engineering teams.
• Collaborate with cross-functional teams, including product managers, engineers, and researchers, to ensure seamless integration of design into development processes.
• Build trust and support across the organization through effective communication and collaboration, influencing outcomes and building consensus.
• Instill trust and build effective working relationships with senior management and key decision-makers.

We’d love to hear from people with

• 12+ years experience in the design field, most recently working as a Lead Designer or Senior Designer in product design roles.
• 4+ years of demonstrated Design Systems expertise.
• Experience with Data implementation tools such as Amplitude, Pendo, Eppo.
• Familiarity utilizing Jira to facilitate project tracking.
• Familiarity with user research tools 
• Has worked with design teams with 4+ Product and UX designers.
• Strong portfolio showcasing exceptional design craft across digital products.
• Expertise in Figma.
• Experience working within a SaaS environment is highly preferred.

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