Provide remote technical support, troubleshoot issues, design security solutions, manage cloud and virtualization environments, and communicate with clients. Requires strong IT skills and customer service.
We’re looking for someone who enjoys solving problems… especially the ones that start with ‘nothing changed, it just stopped working.’
We’re looking for an experienced IT Systems Engineer III who combines strong technical expertise with excellent customer service and communication skills. This is a fully remote role with constant client interaction. The ideal candidate is proactive, solutions-driven, and focused on security, reliability, and performance.
They are a leading Managed Services Provider that has been in the industry for nearly fifteen years. They like to think of themselves as a community-centered organization: they have clients in different sectors within their region, and their mission is to help them succeed. Their values? To do it with empathy - they want to deliver friendly, caring, and responsive service 100% of the time.
What will your responsibilities be?
- Provide remote technical support via phone, ticketing systems, and remote tools.
- Troubleshoot and resolve issues across networks, servers, endpoints, and cloud environments.
- Design and implement solutions to improve security, uptime, and performance.
- Manage and support Windows Server, Active Directory, and Microsoft 365 environments.
- Administer virtualization platforms (VMware, Hyper-V).
- Support and maintain cloud infrastructure (Azure and/or AWS).
- Configure and manage firewalls (SonicWall, Sophos, Fortinet, Cisco, etc.).
- Monitor systems using RMM tools and maintain clear documentation in ticketing systems.
- Perform network, server, and security assessments following best practices.
- Communicate clearly and proactively with clients and internal teams.
What skills will you need?
- 7–10 years of hands-on experience, ideally in an MSP environment.
- Strong expertise in networking, Windows Server, Active Directory, and Microsoft 365.
- Advanced experience with virtualization (VMware, Hyper-V).
- Experience with cloud platforms (Azure and/or AWS).
- Familiarity with firewalls, backup solutions (Datto, Veeam), and RMM tools (e.g., NinjaOne).
- Excellent communication, organization, and time-management skills.
- Proactive, results-oriented, and a strong team player.
- Experience handling customer support via calls and tickets.
- Professional-level English.
- Nice to have: technical sales experience.
Ideally, you will have one or more of the following certifications:
- CompTIA Net+ and/or CompTIA Security+
- CCNA or CCIE-Cisco certifications a real plus
- Microsoft certifications for Azure, Office 365, Security
Similar Jobs
Blockchain • eCommerce • Fintech • Payments • Software • Financial Services • Cryptocurrency
Develop and manage Square’s always-on B2B content engine across social, thought leadership, customer stories, partner content, and industry narratives. Build content calendars, formats, briefs, campaigns, and AI-assisted workflows; collaborate with marketing, sales, creative, communications, and external partners; manage production through launch; and use performance insights to optimize content and distribution.
Top Skills:
Ai ToolsLinkedInSocial Media Platforms
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
Leads Samsara’s globally distributed Core Infrastructure team, owning strategy and roadmaps across compute, networking, storage, cloud systems, reliability, and operational efficiency. Responsibilities include developing engineers, improving capacity management and observability, strengthening incident response and disaster recovery, building automation and self-service infrastructure, and applying AI-enabled tools to reduce toil. The role requires significant software engineering and people-management experience, strong technical judgment, and expertise in large-scale cloud or distributed platforms.
Top Skills:
Ai-Enabled Engineering ToolsCloud PlatformsContainer OrchestrationDeclarative InfrastructureDistributed SystemsObservability
Artificial Intelligence • Software
Own the full sales cycle for net-new SMB accounts in Canada, from prospecting through negotiation and close. Build relationships with CPA, audit, advisory, and assurance firms; conduct discovery; present Fieldguide’s AI audit platform; develop territory and account plans; apply MEDDICC; maintain CRM accuracy and forecasts; collaborate cross-functionally; and attend networking events. The role requires achieving sales targets and involves up to 30% regional and national travel.
Top Skills:
AICRM
What you need to know about the Ottawa Tech Scene
The capital city of Canada and the nation's fourth-largest urban area, Ottawa has proven a rapidly growing global tech hub. With over 1,800 tech companies, many of which are leaders in their sectors, the city's tech talent now makes up more than 13 percent of its total workforce. This growth is driven not only by the big players like UL Solutions and Dropbox, but also by a thriving startup ecosystem, as new businesses emerge to follow in the footsteps of those that came before them.
