Lead and scale email and in-app engagement across the customer lifecycle. Design personalized messaging, run A/B tests, monitor engagement metrics, drive activation, adoption, upsell, retention, and referral. Partner cross-functionally, maintain data hygiene, and document lifecycle processes and playbooks.
Small businesses represent 99.9% of all companies, yet they're still forced to choose between clunky, outdated enterprise phone systems or their personal phones. This multi-billion dollar market has been overlooked for decades, left to cobble together solutions that slow them down instead of helping them grow.
Quo is changing that. We bring calls, texts, and customer information together into one easy-to-use, AI-powered platform. We’re not just building a phone system. We’re setting a new standard for how businesses connect with their customers.
Driven by our values, we move fast, build with determination, and obsess over delivering value to the businesses that have been underserved for far too long.
Today, Quo is trusted by more than 90,000 companies and rated #1 in customer satisfaction on G2. We’re backed by Y Combinator, Tiger Global, Craft Ventures, Slow Ventures, and other top-tier investors. It’s safe to say we’re onto something big.
About the roleQuo is looking for a strategic and hands-on Lifecycle Marketing Manager to lead and scale our email and in-app engagement efforts.
You’ll play a crucial role in the strategy, execution, and performance of our campaigns. And you'll ensure that the tens of millions of messages we send each year deliver personal, relevant experiences to each audience.
You’ll partner closely with the Customer Success, Partnerships, Design, Content, and Product Marketing teams to bring campaigns to life and optimize performance. If you’re energized by moving fast, blending creativity with data, and want to help us build world-class customer lifecycle journeys, we’d love to meet you.
- Own the entire customer lifecycle journey, from pre-trial through retention and referral
- Partner closely with other teams to help drive activation, feature adoption, upsell, expansion and net revenue retention
- Create personalized messaging strategies based on user segments, behaviors, and attributes
- Monitor and analyze key metrics (open rates, click-through rates, conversion rates) to inform optimization efforts
- Work with the Product Marketing and Product teams to effectively communicate new features and updates to the right user segments
- Run A/B tests to optimize conversion rates and campaign performance
- Assist with maintaining data hygiene and list management best practices
- Ensure that our lifecycle efforts align with the latest email marketing best practices and deliverability standards
- Help establish and document lifecycle marketing processes and playbooks
About you
- 3+ years of relevant experience in lifecycle, including hands-on experience building and optimizing campaigns, ideally with a focus on B2B or SaaS
- Strong project management skills and ability to lead cross-functional initiatives from concept to execution
- Proven track record of building and executing experiments, including creative testing and personalization
- Basic HTML/CSS skills
- Experience working with the templating language Liquid
- Comfortable working in fast-paced, test-and-learn environments
- Familiar with deliverability best practices
- Quick learner, actively adopting AI tools in your workflow
- Excellent oral and written communication skills
- Deep experience with customer.io preferred; experience with Amplitude and familiarity with SQL a plus
Compensation
The annual base salary range for this position in the US is $116,000 - $137,000 USD, and in Canada is $118,000 - $139,000 CAD, plus equity and benefits. This range is designed to align with market rates in areas where we are actively recruiting across the US and Canada.
The range displayed reflects the target for new hire salaries, and within this range, individual pay is determined by your skills and experience, as well as relevant education. Your recruiter can share more and answer questions about the specific salary range during the hiring process.
Salary is just one component of Quo’s total compensation package. Your total rewards package will include equity, extensive medical coverage, a monthly lifestyle stipend, and a flexible PTO policy.
Who we areAs a fully remote company, we thrive as a team. We are curious, ambitious, and dedicated to our work. We value trust above all else, and have a strong bias for action. If you're looking for a place to do your life's work, please get in touch. We'd love to hear from you.
And remember, there's no such thing as a 'perfect' candidate. We're looking for optimists with grit and determination, who are excited to face the challenges of a growing startup. Quo is the type of company where you can grow, and we encourage you to apply for this role even if you don't think you meet all the requirements.
We are committed to creating an inclusive and diverse work environment. It is important that you are able to bring your authentic self to work every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #LI-Remote #PostLI
Similar Jobs
Healthtech
Own Tiny Health’s end-to-end lifecycle marketing strategy across email, SMS, direct mail, and in-app channels. Build segmented customer journeys in Klaviyo, optimize acquisition, activation, retention, upsell, renewal, and win-back programs, and manage subscription lifecycle campaigns using Shopify and Recharge data. Lead analytics, testing, deliverability, reporting, agency management, and member engagement initiatives for distinct health audiences.
Top Skills:
KlaviyoRechargeShopifySlack
.png)
Information Technology • Marketing Tech • Social Media
Owns end-to-end lifecycle email marketing campaigns, including strategy, audience segmentation, copywriting, creative direction, campaign builds, QA, deployment, analysis, and optimization. Uses Salesforce Marketing Cloud and SQL for audience management and measurement. Partners with Product, Marketing, Design, Analytics, and Engineering teams to deliver campaigns, define performance metrics, and establish an experimentation roadmap.
Top Skills:
MessagegearsSalesforce Marketing CloudSfmcSQL
Information Technology • Consulting
Own SuppCo’s lifecycle marketing strategy, execution, automation, and reporting across email, push, and in-app messaging. Build onboarding, engagement, conversion, replenishment, and winback journeys in Iterable; personalize recommendations using Iterable Catalog; define KPIs; and lead experimentation focused on activation, repeat purchases, LTV, and churn. Collaborate with growth, creative, product, lifecycle, and data teams to launch campaigns and scale SuppCo’s member experience.
Top Skills:
HTMLIterableIterable CatalogSQL
What you need to know about the Ottawa Tech Scene
The capital city of Canada and the nation's fourth-largest urban area, Ottawa has proven a rapidly growing global tech hub. With over 1,800 tech companies, many of which are leaders in their sectors, the city's tech talent now makes up more than 13 percent of its total workforce. This growth is driven not only by the big players like UL Solutions and Dropbox, but also by a thriving startup ecosystem, as new businesses emerge to follow in the footsteps of those that came before them.
