Agio is a hybrid managed IT and cybersecurity provider servicing the financial services, health care and payments industries. The company has extensive experience supporting the alternative investment space, specializing in hedge funds, private equity firms and asset managers. Agio offers technology hosting, monitoring, management, helpdesk, disaster prevention and recovery, as well as managed security, 360° cybersecurity programs, virtual CISO (vCISO) support and cybersecurity consulting.
We have team members in the US, UK, Canada, India and the Philippines. Our remote work policy allows us to accommodate our employees’ need for flexibility. Our family forward mentality and work-life balance focus empower our employees to live their best life at Agio.
WE OFFER:
- Remote work arrangement
- Comprehensive health benefits including vision, dental, disability, life insurance, and more with immediate coverage
- An inclusive parental leave policy
- Uncapped paid vacation time off
- 10 paid holidays
- 10 paid sick days
- 32 hours of paid volunteer time off
- RRSP matching
- Training and growth opportunities
- A multicultural and diverse team
- A supportive work environment
- Social events
- Agio swag
- And more
JOB SUMMARY
- Must be a self-starter, able to work through issues from start to finish with little assistance, reporting on root cause providing recommendations for resolution.
- Should have previous hands on Linux server experience and must be comfortable with taking escalations on advanced server issues from the rest of the support organization.
- On-call is required as a part of this role. Engineer would be expected to be available when necessary to take escalations from systems engineers and team leads.
- Must be flexible to work long days or weekends when necessary for client implementations, systems upgrades, or other projects.
- Expected to work as part of a team, not on an island, and be openly collaborative when working through issues with other team members so they can address issues during future occurrences.
The schedule for this role is Thursday to Monday 6am to 3pm Eastern Time. It also requires availability for a rotating on-call schedule.
RESPONSIBILITIES
- Speak to clients regarding their technology needs and making recommendations
- Troubleshoot issues promptly and perform Root Cause Analysis
- Work cases from a ticketing system and provide quality updates to clients and team
- Document all work completed and train support staff on client systems
REQUIREMENTS
- 7+ years Linux server administration experience including but not limited to:
- Strong understanding of Linux patch/package management.
- Strong understanding of File System Technologies including (NFS, GlusterFS, AutoFS, Samba, CIFS)
- Strong understanding of OS performance tuning.
- Strong understanding of rsync.
- Strong understanding of using OS tools to diagnose hardware issues
- Shell scripting
- 4+ years Storage/Network experience from Linux/UNIX perspective
- Ability to troubleshoot SAN issues
- Ability to troubleshoot iSCSI.
- Ability to troubleshoot networking issues
- 3+ years in centralized authentication services, e.g. Centrify
- 3+ years in Automation tools, e.g. Puppet/Ansible
- Experience working with Docker containers
- VMWare ESXi preferred.
- Candidates lacking this experience in the areas will be expected to learn these technologies quickly and apply their knowledge to client environments.
#LI-REMOTE
Agio is a blend of who we are and what we aspire to be. As an equal opportunity employer, we embrace diversity and are committed to creating an inclusive culture that allows each of us to do our best work and be our best selves.
We welcome all interested individuals to apply and encourage applications from people with disabilities, diverse ethnic and cultural origins, veteran status, and people from all races, religions, gender identities, sexual orientations, and expressions. We encourage you to apply if you see a fit between you and the opportunity.
