Copilot Tier 3 Specialist

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We are seeking an M365 Operations Specialist to provide Tier‑3 operational support across the Microsoft 365 ecosystem—including SharePoint, Teams, OneDrive, identity services, and related security configurations.
This role also includes an extended mandate to support and operationalize the Power Platform (Power Apps, Power Automate, Dataverse), ensuring reliable service, controlled growth, and alignment with enterprise standards.

This position is ideal for someone who thrives in a fast‑moving, cloud‑first environment and enjoys solving complex operational problems at scale.

• Perform Tier‑3 operational support for core M365 workloads (SharePoint, OneDrive, Teams).
• Support configuration changes, incident troubleshooting, service restorations, and environment maintenance.
• Execute routine and emergency operational tasks including tenant configuration updates, change activities, policy adjustments, and integration support.
• Maintain operational documentation, SOPs, lifecycle processes, and approvals in alignment with enterprise practices.
• Provide intake support for new service requests, validate requirements, and ensure compliance with operational policies.

• Support Power Apps, Power Automate, and Dataverse environments at an operational level, including incident resolution, environment maintenance, connector governance, and monitoring.
• Assist with lifecycle activities such as environment clean‑ups, versioning coordination, DLP policy enforcement, and ensuring apps/flows align with governance controls.
• Provide operational support for user onboarding, permissions, environment provisioning workflows, and environment‑level configuration updates.
• Partner with engineering teams to operationalize new Power Platform features and ensure safe and scalable adoption across the enterprise.

• Monitor platform health, service reports, and operational dashboards; investigate anomalies and proactively address issues.
• Support compliance, audit readiness, and operational governance activities (e.g., DR process updates, role reviews, environment certifications).
• Ensure operational processes adhere to change management, access control, and M365 configuration standards.

• Collaborate with engineering, security, business lines, and governance teams to maintain a stable and compliant M365 and Power Platform environment.
• Contribute feedback toward improving SOPs, automation opportunities, monitoring capabilities, and operational tooling.
• Support readiness for emerging M365 or Power Platform features based on operational impacts and stakeholder requirements.

• 3–5 years of experience in Microsoft 365 operations or cloud application support.
• Strong familiarity with M365 services (SharePoint Online, Exchange Online, Teams, OneDrive) including troubleshooting and administration.
• Working experience supporting Power Apps and Power Automate solutions, including environment access, connectors, and DLP boundaries.
• Understanding of identity concepts (Entra ID), security groups, conditional access, and cloud security principles.
• Experience following operational change management, incident management, and documented SOP processes.

• Experience supporting enterprise Power Platform environments (Dataverse, solutioning, environment strategies).
• Exposure to M365 monitoring tools, auditing, or enterprise‑level compliance.
• Familiarity with scripting (PowerShell, Graph API) for operational tasks.
• Microsoft certifications in M365 or Power Platform.

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.