Manager, Business Analyst – D365 F&O / CRM

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EllisDon uses AI tools to assist in screening and assessing applicants for this position. 

You as a Manager, Business Analyst – D365 F&O / CRM

• Lead and manage the Dynamics 365 technical support team, including:

  • Senior Dynamics 365 Technical Support Administrator

  • F&O Developer expanding into CRM/CE development

• Establish clear goals, priorities, service expectations, and accountability across the team.

• Conduct performance management activities (coaching, feedback, development plans).

• Support skills development and capability building—especially as CRM/CE demand increases.

• Contribute to workforce planning (capacity, role clarity, hiring recommendations as needed).

• Own and improve the platform operating model across F&O and CRM/CE:

  • intake and prioritization

  • backlog management

  • change control and release governance

  • documentation and knowledge management

  • stakeholder communications and reporting cadence

• Ensure Dynamics 365 solutions align to enterprise standards for security, controls, compliance, and supportability.

• Establish and maintain functional quality standards (requirements, UAT rigor, acceptance criteria, release readiness).

• Provide senior functional leadership across:

  • Dynamics 365 Finance & Operations (F&O) (primary operational accountability)

  • Dynamics 365 CRM / CE implementations and enhancements (growing portfolio)

• Partner with architecture/engineering teams and vendors to ensure scalable, integrated solutions aligned to corporate objectives.

• Drive prioritization decisions using business value, risk, capacity, and strategic alignment.

• Collaborate with business leaders and corporate functions to define and evolve the ERP and Dynamics 365 strategy, including:

  • platform roadmap and multi‑year capability planning

  • cross‑department requirements harmonization

  • adoption strategy and business readiness

  • evaluation of new Dynamics 365 capabilities and release impacts

• Provide executive‑level reporting on platform health, delivery status, risks, and value realization.

• Build strong partnerships with internal business units and external vendors while protecting organizational priorities and standards.

• Ensure clear governance for vendor deliverables, solution quality, and accountability.

This is the right role for you if:

• 5+ years of experience in Business Analysis / Functional Leadership for Microsoft Dynamics 365 (enterprise environment).

• Strong functional experience with Dynamics 365 Finance & Operations (F&O); proven track record supporting stable operations and delivering enhancements.

• Demonstrated people leadership experience (manager, lead with direct reports, or equivalent leadership scope).

• Strong governance and delivery management experience (release/change control, prioritization, quality gates, stakeholder reporting).

• Excellent executive communication, facilitation, negotiation, and cross‑functional leadership skills.

• Nice to have:

• Experience with Dynamics 365 CRM / CE implementations (Sales, Customer Service) and integration considerations with F&O.

• Exposure to Power Platform and Dataverse concepts.

• Experience contributing to enterprise application strategy or ERP roadmap planning.

• Relevant Dynamics 365 / Power Platform certifications.

• The salary range for this role is $120,000 - $135,000.

EllisDon is proud to provide this unique career opportunity that provides continuous learning, opportunity for growth, and a competitive compensation package within an environment that is committed to inclusion and respects diversity.

Go ahead and be yourself. We'll pay you for it!

We are an equal opportunity employer. We welcome people of any age, culture, subculture, gender identity or expression, sexual orientation, nationality, ethnicity, race, size, mental or physical status, veteran status, religion, language, political opinion, working-style preference, family status, education, and socio-economic status. The EllisDon core values of Integrity and Mutual Respect welcomes everyone, at work and in the community, and our value of Mutual Accountability, means that we all have a role to play. As an EllisDon employee, this will ultimately be your commitment to Inclusive Diversity.

​Accommodation for Applicants with disabilities will be made during the recruitment process when requested.

We are committed to providing a positive candidate experience and ensuring timely updates are provided to all candidates. If you haven’t already, be sure to create a profile on our Careers page to remain up to date on the status of your application and learn about new career opportunities as they arise.

EllisDon uses AI tools to assist in screening and assessing applicants for this position.