161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,
Manager, Controls Testing & Risk Management
Our Capital One Team.
Yes, we're a credit card company. But we're more than that too. We're driven by what our customers want, and how to make their lives simpler.
We're always looking for creative ways to offer digital solutions that make sense for our customers. With your help, we'll build the next generation of banking in Canada based on customer-focused values, compelling products and great engineering.
Working with us
How do we do things at Capital One Canada? We listen - to our people, and to our customers. We change with the times and have adopted a flexible hybrid model (remote and/or in-office). A flexible hybrid working model is one that creates the opportunity to match the work that we do to the environment that best supports that work. We recognize that everyone has a unique working pattern so we're open to discussing flexible working arrangements that will best accommodate you.
At Capital One we're committed to diversity, inclusion and belonging . We strive to build a culture where diverse perspectives are valued, innovative ideas are encouraged and inclusive behaviours are embedded in everything we do to positively impact associates. Strive to build a culture where diverse perspectives are valued, innovative ideas are encouraged and to help challenge the status quo and create the best outcomes for everyone.
We're focused on helping associates live well-physically, financially and emotionally. When you join us, we support you and those who are most important to you, offering full coverage for spouses, domestic partners, and dependents. We've designed our benefits program to be flexible, comprehensive and consistent across our organization. From health and fitness center discounts, to training and professional development programs-and much more-you'll discover that Capital One is committed to helping you live your best life.
A day in the life of a Capital One of a Risk Manager
The Capital One Canada Risk Office is responsible for managing and executing risk management activities, such as: risk assessment programs, risk event governance, controls governance, and controls testing. The Risk Office Testing Team conducts testing of control activities to assess whether controls are designed and operating effectively.
The Testing Team Manager will be responsible for leading a team of Control Testers in the execution of control testing activities and for the design and ongoing improvement of testing methodologies in alignment with Capital One's Control Standard and other applicable policies. The Manager will also contribute to strengthening the overall control environment by identifying opportunities to improve controls and risk office processes while balancing business value and overall risk appetite.
Here's What You'll Need To Be Successful:
- Inspire and empower a team of associates, leading a culture of collaboration, continuous growth, and excellence in controls testing
- Provide thought leadership and guidance to team members in the design, strategy, and execution of controls testing
- Ownership of first line controls testing activities and testing calendar
- Evolve the mandate, practices, and talent within the testing team to ensure resilience of the testing program
- Develop and enhance local testing processes by leveraging industry leading practices and regulatory expectations to drive improvements in Canada's testing programs and processes
- Collaborate with control owners to prepare for and facilitate testing activities and provide guidance and recommendations following testing completion
- Collaborate with second line testing groups to align on the interpretation of Enterprise Risk Standards and discuss trends in testing
- Collaborate with and lead discussions with business management on test results, including issues and recommendations identified to ensure results are well-grounded
- Conduct management review of tester workpapers and results
- Manage test schedules to ensure all test results are completed within established timeframes and documented within systems of record
- Establish and maintain strong relationships with Compliance Advisory, Legal, and the business
- Lead and drive the implementation of testing innovation/RegTech capabilities for Canada
- Participate in, lead, and/or execute other risk management initiatives for the team as assigned
- Prepare accurate and high-quality reports and briefing materials appropriate to a senior management audience
- Remain current on risk management trends, best practices, and guidelines issued by applicable regulatory bodies and the industry
Be ready to join a community with some of the most talented people you've ever met, who see the customer first, and want to use their skills to make a difference. And, as a founder-led company, we're inspired to make, break, and do good. So, let's create something great together.
Want to learn more? Check out life at Capital One!
Responsibilities:
- A solid understanding of risk management and governance principles and familiarity with the processes and controls that govern these activities (i.e., three lines of defense model and risk framework principles)
- At least 5 years of people leadership experience, including experience leading a controls testing team
- At least 5 years of experience in a second line testing function or an audit/examiner role
- Experience testing a variety of controls, including manual controls, script-based controls, and technology/automated controls
- Experience in a QA/Testing function in a technology team
- Demonstrated business maturity with the ability to effectively communicate with and influence stakeholders within all levels of the organization, establish and maintain positive relationships
- Exceptional communication and influence to drive action and understanding of controls-related issues and opportunities across all levels of the organization
- The ability to distill complex information into a clear and concise narrative
- Superior writing and editing skills with the ability to construct well-founded, clear, and concise analyses and recommendations
- The ability to organize, prioritize, and manage multiple projects and deliverables
- Solid analytical and investigative skills
Basic Qualifications:
- Bachelor's degree
- At least 5 years of experience working in risk management, audit, and/or compliance; 3 of which should be in a testing or quality assurance capacity
- Experience in preparing and writing business documents (i.e., presentations for leadership meetings or forums, briefing memos, and reports)
- Familiarity with applicable Canadian regulators (OSFI, OPC, FCAC) and regulations that apply to a credit card business
- Experience in process or project management
Preferred Qualifications
(Don't have them all? Don't worry. We'll help you develop the right skills for the job) :
- Relevant certification or accreditation in Compliance, Risk Management, Legal, or other related fields
- Strong leadership skills and capabilities
- Familiarity of a credit card business, practices, and operations
- Strong communication skills, with the ability to influence and collaborate effectively with stakeholders and cross-functional team
About Capital One Canada
We've been helping millions of Canadians for over 20 years by providing them with access to credit when others wouldn't. We're on a journey to put our customers first, and keep them there, by building modern technology solutions to simplify and humanize the world of credit cards. We have the positive energy of a startup, with the advantages of a big company.
Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to [email protected]
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
