The Company
Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, we’ve been building an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools and other institutions. Through purposeful integrations and a selective growth strategy, we focus on improving workflows to help our customers achieve more efficient operations, better service and more just outcomes.
Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.
The Role
As the Manager, Project Management at Komutel (a Versaterm company), you will be responsible for leading our team of project managers and overseeing the successful onboarding and deployment of our NG9-1-1 (Next Generation 9-1-1) telecommunications software solutions across a diverse client base. Reporting directly to the General Manager of Komutel, you will play a strategic role in ensuring timely, high-quality implementations while maintaining a strong focus on client satisfaction and team performance.
You will coordinate project delivery, monitor KPIs, strengthen client relationships, and lead continuous improvements in the project management function. In addition to managing the team, you may occasionally lead key projects directly. This is an ideal role for someone who is passionate about public safety, technology, and building strong, high-performing teams.
What You'll Do
Key responsibilities include, but are not limited to:
- Lead and mentor the Project Management team to drive results, support development, and maintain alignment with company goals
- Organize and coordinate project managers and customer installations
- Oversee the deployment of Komutel software solutions (call handling, recording, unanswered call management, etc.) ensuring full integration into client environments
- Plan, track, and deliver complex software deployment projects on time, within scope, and within budget
- Create and manage project plans; coordinate internal technical resource deliverables
- Lead internal and client meetings to align stakeholders, monitor progress, and proactively address risks
- Strengthen trust and transparency with clients through effective communication and project updates
- Review client order books and coordinate across teams to ensure delivery deadlines are met
- Track and report project status and KPIs via Komutel’s project management tool (Kantata)
- Manage escalations, anomalies, and risk mitigation with a proactive problem-solving approach
- Organize and facilitate post-mortem project meetings and ensure a seamless hand-off to customer support
- Drive continuous improvement initiatives to enhance the speed and quality of the installation function
- Deliver quarterly team performance and project reports to the leadership team
- Maintain a healthy and collaborative team environment, fostering accountability and engagement
What You Bring
- 10+ years of project management experience, ideally within the voice telecommunications or software delivery space
- Proven experience leading teams and delivering large-scale customer-facing projects
- PMP certification strongly preferred
- Experience with Microsoft Excel, Office, Outlook, Smartsheet; experience with Kantata is an asset
- Strong communication, interpersonal, and customer service skills
- Ability to work independently while contributing to a collaborative team environment
- Strong analytical, organizational, and time-management skills
- Bilingual in English and French is preferred
This position requires a security clearance from the Government of Canada. Candidates must be legally authorized to work in Canada and must successfully obtain and maintain a Reliability security clearance. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on the Government of Canada's security screening process, please visit Public Services and Procurement Canada.
Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.
Versaterm does not use AI in the recruitment process. All stages of recruitment decisions are lead by people, including our qualified acquisition team and our experienced hiring managers.
Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information, please contact [email protected].
Top Skills
Versaterm, Inc. Ottawa, Ontario, CAN Office
400-1331 Clyde Ave, Ottawa, Ontario, Canada, K2C 3G4
