Modern End Point Analyst, Ottawa, ON - HYBRID

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

At Ciena, we are building the foundational networks that connect the world, and we’re passionate about driving innovation and delivering exceptional value to our customers. As a Modern Endpoint Analyst, you’ll play a key role in ensuring flawless device experiences for over 10,000 endpoints across Ciena, supporting hybrid work at scale, and driving modern endpoint management strategies.
 

How You Will Contribute:

• Architect and manage Microsoft Intune for Auto Pilot, device compliance, configuration profiles, app deployment, and endpoint security.

• Optimize SCCM infrastructure, drive migrations to Intune, and enforce best practices for endpoint security, including BitLocker and Conditional Access.

• Manage provisioning, deployment, and health monitoring of Windows, macOS, iOS, and Android devices.

• Troubleshoot advanced endpoint issues, including hardware, OS, network, and application-related problems.

• Collaborate with application teams to resolve system and application-related issues while ensuring secure access and user experience.

• Conduct regular endpoint health assessments, patch management, and vulnerability mitigation using tools like SCCM, Intune, NexThink, and JAMF.

• Prepare and deliver endpoint performance reports while providing Level 2/3 support for incidents and root cause analysis.

• Participate in IT projects requiring endpoint expertise, create user manuals and SOPs, and execute change management procedures seamlessly.

• Identify inefficiencies in endpoint management processes, apply Lean practices, and automate repeatable tasks to improve operational excellence.
   

The Must Haves:

• 2–4 years of experience in endpoint or system administration.

• Proficiency with enterprise endpoint management tools like SCCM, Intune, and JAMF.

• Strong troubleshooting skills in hardware, OS (Windows), network (LAN/WAN), and endpoint issues.

• Proven experience managing Windows, iOS, macOS, and Android devices in enterprise environments.

• Excellent collaboration skills with cross-functional teams and external vendors.

• Ability to provide off-hours/on-call support as needed and document issue resolution clearly.
   

The Assets:

• Bachelor’s degree in Information Technology, Engineering, or a related discipline.

• Experience working with mission-critical services in high-availability environments.

• Exposure to Microsoft SQL Server or web-based application support as a bonus asset.

Pay Range:
CDN, $63,100.00 - 100,900.00
 

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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard.  Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.