In the Managed Services Department, customers count on us to keep their MySQL databases running, and we are vital to the success of their business. With 24/7 support of world-class DBAs, we are able to deliver the highest quality support to customers around the world!
From incidents and outages handling through a variety of project executions to proactive recommendations for environment improvements - These are our objectives that aim at customer’ satisfaction and translate to customers’ business results.
What You Will Do:
Troubleshoot and resolve customer issues related to DB systems' availability and performance.
Develop relationships with customers, comprehend and fulfill their needs, and maintain their satisfaction through regular communication and engagement with their environments.
Perform technical work that requires planning and scheduling to ensure the best possible solution is delivered on time.
React to incidents and provide solutions aiming at maintaining environmental improvements.
Work in a fast-paced environment where we are responsible for the company’s most critical systems. Work remotely; there is no central office, and most people work from their homes. Some travel will be required for internal meetings. Access to a reliable high-speed internet connection is required.
What You Have Done:
3+ years of experience working with Relational Databases
Understanding of Linux OS basics
Proficient in shell usage (bash): commands such as less, nano, vim, grep, cd, df, top, ls, etc.
Can use SSH to connect to remote systems with a password and public/private keys
Understanding of concepts like IO, load, CPU, RAM, and disk usage
Familiar with automation concepts to speed up workflows
Basic knowledge of InnoDB internals
Basic knowledge of Performance Schema
Ability to optimize queries
Experience with tools from the Percona Toolkit or similar to execute tasks
Deep understanding of replication and replication models, including GTID
Skilled in troubleshooting problems in a MySQL environment
Knowledgeable in backup solutions and strategies
Familiar with high availability (HA) solutions and strategies
Knowledge of virtually synchronous replication technologies like PXC and InnoDB Group Replication
Non-Technical Skills:
Ability to independently assess customer/environmental impact
Execute approved change management and implementation plans
Adhere to incident handling processes
Resolve issues by following runbooks
Strong written communication skills in English
Ability to write clear and concise technical reports
Effective interpersonal skills to collaborate with internal teams and customers
Capable of communicating complex information to both staff and customers in a straightforward manner
Positive, helpful, and supportive attitude
Strong desire to learn and expand knowledge of DBMSs
Ability to thrive in a fast-paced environment
Willingness to contribute to improving operational processes
What Will Make You Stand Out:
Deep technical understanding of various MySQL architectures (Backups, Percona XtraDB Cluster/Galera, Group Replication, Semi-Sync, Asynchronous Replication)
Expertise in optimizing MySQL queries
Proficient with Percona Toolkit, particularly pt-online-schema-change, pt-table-checksum, pt-table-sync, and understanding their potential impact
Experience working with Ansible for automation
Hands-on experience with Group Replication
Familiarity with PMM (Percona Monitoring and Management)
Knowledge of Kubernetes
Experience with cloud technologies and DBaaS (Database-as-a-Service)
Experience with Postgres and/or MongoDB
Familiarity with the managed service provider model
Closing:
Working hours depend on the timezone ( in UTC ). This position is for US East
US East shift - 11:00am - 7:00pm
Each team member has an on-call duty during the weekends - 12h on Saturday and 12h on Sunday once a month.
Some flexibility in availability is required for internal meetings.
Why Join Us?
At our company, you’ll be part of a forward-thinking marketing team that values creativity, collaboration, and continuous learning. We empower our team to take ownership, experiment, and drive real impact in digital growth.
If you’re excited about optimizing digital experiences, growing organic reach, and solving marketing challenges, we’d love to hear from you!
Apply now and let’s build something amazing together! 🚀
Why Percona?
At Percona, we believe an open world is a better world. Our mission is to enable everyone to innovate freely, by providing the best open source database software, support, and services. We make databases and applications run better through a unique combination of expertise and open source software built with the community for you. Our technical teams are experts in MySQL, MongoDB, PostgreSQL, and MariaDB.
Percona is proud to be a remote-only and globally dispersed workforce – we have colleagues in more than 50 countries! We offer a collaborative, highly-engaged culture where your ideas are welcome and your voice is heard.
Our staff receives generous benefits including flexible work hours and various paid time off programs, all your equipment for your remote office, funds for career development (external training, certifications, conferences), ongoing connectivity allowances, and the opportunity to participate in our equity incentive plan. We also have benefits that support a healthy work/life balance such as The Percona Adventure Team, Work-from-Anywhere, FlowDays, FryDays, and overall flexibility. We also support being socially responsible through our PAVE volunteering program and Women Transforming Technology.
If you love the idea of working with a high-growth tech company that is one of the best in the business and known globally as a leader in the open-source database space, let’s talk!
Connect with us and stay up to date on our latest news and developments by following us on LinkedIn and Twitter. We look forward to connecting with you!
