National Accounts Senior Metrics Consultant

Description and Requirements
The Team You Will Join
Join the nation's largest non-medical carrier of group insurance, where your work will impact over 55,000 customers and cover more than 50 million employees and family members. As part of MetLife's Group Benefits team, you'll deliver innovative benefits solutions - life, disability, dental, vision, and voluntary benefits - tailored to today's employers and workforces. Collaborate with customers, brokers, and partners to expand our offerings and reimagine digital experiences. Join us and be part of an organization committed to supporting customers when they need us most.
The Opportunity
The Senior Metrics Consultant provides administrative support and customer service to one or more large group insurance clients. The Senior Metrics Consultant works with Client Service Consultants on the account team, Account Executive and other internal partners to manage the customer relationship. The Senior Metrics Consultant performs client services tasks, but with a focus on reporting and metrics.
Key Responsibilities

• Own overall client relationship management, including handling requests, leading projects, identifying plan design alternatives, and delivering tailored solutions.
• Serve as primary liaison between clients and internal MetLife teams, coordinating communication, troubleshooting issues, and driving problem resolution.
• Deliver exceptional client service and satisfaction, supporting ongoing service delivery and proactive engagement.
• Lead reporting, data analysis, and insights, including developing client reports, analyzing trends, monitoring initiatives, and escalating risks with recommended solutions.
• Drive strategic initiatives and implementations, including product rollouts, audits, strategic planning, and development of client-specific processes.
• Provide leadership and project oversight, including managing presentations, guiding junior staff, supporting cross-functional collaboration, and ensuring accurate system data and documentation.

Required Qualifications

• 5+ years of relevant experience in employee benefits, including knowledge of Disability & Absence, Life Insurance, and applicable Federal and State regulations
• Strong technical proficiency in Microsoft Office Suite, especially Excel and PowerPoint
• Excellent organizational, communication, and interpersonal skills, with the ability to clearly convey information both verbally and in writing
• Demonstrated project management capabilities, including analytical thinking, problem-solving, attention to detail, and sound decision-making
• Self-directed and adaptable professional who can manage multiple priorities, balance client expectations with organizational capabilities, and proactively pursue ongoing learning and development

Preferred Qualifications

• Knowledge of Group Benefits core products, particularly Life, Disability, Dental, and/or Absence management.
• Bachelor's degree.

The expected salary range for this position is $ $89,700 - $105,000. This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.