Ebury- Canada / Office Manager (Toronto Office Based)
As Office Manager, you will be the ‘heart and soul’ of the team, responsible for ensuring that everything runs smoothly and your colleagues have everything they need to succeed. Working closely with the Country Manager and the HR team, this is a varied and interesting position that requires someone with a flexible, proactive and supportive approach.
Cultural fit is hugely important as you will be interacting with the team daily; therefore, we are looking for someone who is hard-working and can put forward ideas by observing what is working well and what is not.
In this role, you will report directly to a Regional Lead of Global Business Services, and your main stakeholder will be the Country Manager.
Position
In this role, you will provide a focal point for our front-of-house and office operations for our 3 offices in Canada, based in Toronto and supporting Vancouver and Montreal, ensuring the provision of a world-class office experience for our people and guests. You will deliver outstanding assistance to + 45 Ebury's employees and visitors daily, and to 2 remote offices.
Responsibilities
- Office management
- Deliver a first-class workplace experience for our employees, both office- and home-based workers, and for guests of our offices
- Managing the primary inbound communication channels and correspondence, including phone calls, mailboxes and physical packages, meal vouchers
- Assist in the planned and ad hoc maintenance and upkeep of the premises and equipment, including the required safety checks, liaising with contractors as required
- Assist in the effective running of facilities contract services including; building maintenance, purchasing, post room, security, cleaning, waste management, stationery, plants, coffee machine, pest control, environmental and building consultancy services, new suppliers,
- General office management duties including meeting room management and conference call facilitation, hot desk administration, supplies and stock management of office supplies, business card administration, company merchandise, monthly office social events, courier bookings, car fleet etc
- Moves and project coordination
- Manage the landlord relationship
- Organise parties and after-work events, and prepare a monthly newsletter
- Collaborate in supporting Marketing events
- Health & Safety
- Assist in the duty of care, health and safety programs with comprehensive policies and practices for the office- and home-based workers
- Assist/coordinate relevant Health & Safety with all staff as necessary
- IT
- Assist with workstation setups for new employees, including coordinating hardware deployment, ensuring proper installation.
- Act as the point of contact between staff and IT support.
- Manage the inventory of IT equipment and supplies by tracking stock levels, receiving and logging new deliveries.
- Communicating with the IT department and external suppliers to ensure timely replenishment and maintenance of necessary hardware.
- Employee Engagement
- Lead the planning and coordination of monthly employee engagement activities, including summer events, Christmas celebrations, and team-building initiatives.
- Collaborate with internal groups such as the ESG team and Women’s Network to support and execute charity drives, donation campaigns, and employee sports clubs to foster a positive and inclusive workplace culture.
- Travel
- Assist with ad-hoc travel booking requirements for ExCo members, where required
Skills, experience & knowledge
- Demonstrable experience in office administration and/or receptionist in a corporate environment, including meeting services, events and purchasing
- Hospitality experience is a plus
- Excellent interpersonal skills with a proven ability to work collaboratively. Able to find pragmatic solutions and adapt to changing situations
- Strong oral and written English skills and French or Dutch (both is a plus)
- Excellent organisational and time management skills
- Friendly individual able to take initiative
- Used to multitasking with the ability to remain calm and focused under pressure, but good at time management and setting priorities
- Able to work in a fast-paced environment and meet deadlines
#L1-JG1
About Us
Ebury is a FinTech success story, positioned among the fastest-growing international companies in its sector.
Founded in 2009, we are headquartered in London and have more than 1700 staff with a presence in more than 29 markets worldwide. Cultural diversity is part of what makes Ebury a special place to be. From Sao Paulo to Dubai, Vancouver to Auckland, we enjoy sharing team experiences and celebrating success across the Ebury family.
Hard work pays off: in 2019, Ebury received a £350 million investment from Banco Santander and has won internationally recognised awards including Financial Times: 1000 Europe's Fastest-Growing Companies.
None of this would have been possible without our proudest achievement: our great people. Enthusiastic, innovative and collaborative teams, always ready to disrupt and revolutionise the fast-paced FinTech sector.
At Ebury, we’re committed to building a workplace where everyone feels valued, supported, and empowered to thrive. We’re proud to have active employee networks and ESG initiatives that reflect our inclusive culture, including our Women’s Network, LGBTQIA+ Network, and Veterans Network. These communities provide spaces for connection, mentorship, advocacy, and collaboration across our global teams.
We believe in inclusion. We stand against discrimination in all forms and have no tolerance for the intolerance of differences that makes us a modern and successful organisation. At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story because we want you and your uniqueness to help write our future.
Please submit your application on the careers website directly, uploading your CV / resume in English.
