Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.
A day in the life
As an Onboarding Consultant MLO, Toast’s way of saying an “Implementation Specialist”, you serve as the customer’s relationship manager & point of contact from the time that the account purchases Toast Payroll, through the onboarding phase of the customer journey. You are expected to work autonomously under an Onboarding Manager to achieve monthly activation goals, prioritize work based on customer need and Toast requirements and deliver high quality customer interactions. To thrive as an Onboarding Consultant at Toast, you are flexible, motivated by aggressive growth goals, and excel in ambiguous environments!
What you'll do (Responsibilities)
- Leverage your Toast Payroll product knowledge and project management skills to partner with restaurant owners during the Go-Live phase, and build out onboarding plans that will produce a high quality implementation and adoption experience. Enable restaurant owners and staff to utilize Toast Payroll to create best practices for managing daily restaurant operations, configure the Payroll system to the customers' unique setup needs in order to maximize the benefits of their Toast purchase, such as decreasing payroll processing time, streamlining POS hours, and increasing efficiency
- The Onboarding Consultant is responsible for guiding customer through initial onboarding steps, including setting up client databases utilizing information from the previous payroll provider or data provided by the client
- Create & lead an onboarding training plan for each customer on how to leverage the Toast product configured to their business and workflow
- Manage several onboarding projects simultaneously, with a large book of business (60+ restaurants) in your backlog
- Effectively collaborate with other Strategic Cuisines teams at Toast including but not limited to sales, onboarding, marketing, etc.
- Ensure the customer’s transition to Toast Payroll goes smoothly and that you are available throughout the implementation to assist and guide the customer remotely
- Assist and guide by providing post-live guidance, troubleshoot problems or follow-up training as needed by the customer
- Assist in translation of customer-facing resources English to Mandarin as needed
What you'll need to thrive (Requirements)
- Bilingual/Fluent in Spanish and English required - both verbal and written
- 3 + years of experience in a role responsible for customer satisfaction and business operations
- Success operating independently and navigating competing priorities in a constantly changing environment
- Proven track record of success in meeting and exceeding goals
- Excellent communication, organizational, and influencing skills
What will help you stand out (Nonessential Skills/Nice to Haves)
- Experience with Payroll/Payroll Service Provider
- Experience with Salesforce CRM
- Experience working in the tech industry or for a SAAS company
- Experience working in the restaurant or hospitality industry
- Training, teaching, or development experience
AI at Toast
At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.
Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy.
How Toast Uses AI in its Hiring Process
Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring
Our Approach to Hybrid Working
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast
Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].
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For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
