Job Description
Are you ready to drive strategic change and transformation in a dynamic environment? Join our APAC Digital & Platform Services Change team as a Change Management Project Manager - Vice President. You'll be at the forefront of delivering innovative solutions and enhancing client experiences across APAC Markets Operations. This is your opportunity to collaborate with diverse teams, lead impactful projects, and contribute to the success of our global operations. Elevate your career with us and be part of a team that values growth, creativity, and excellence
As a Change Management Project Manager - Vice President within the APAC Digital & Platform Services Change team, you will lead end-to-end delivery of strategic projects across APAC Branch, Japan, and China Market Operations. You will partner with teams across operations, technology, and corporate functions to drive change and transformation. This role offers you the chance to execute business and operational strategies, improve processes, and mitigate risks in the operations function.
Job responsibilities:
- Lead the delivery of strategic, process improvement and regulatory projects
- Identify business model, operational process, systems, and resourcing impacts resulting from these initiatives; working in partnership with key stakeholders including business, technology, compliance, risk, and finance as required
- Drive continuous improvement and change management mindset, questioning conventional ways of managing the business and driving change to improve processes
- Translate business requirements into value-added, comprehensive solutions and test plans using appropriate processes, procedures, and technology
- Maintain a robust and auditable governance process to ensure accurate and timely delivery of overall project, through use of project framework, methodologies, reporting and appropriate escalation
- Build and maintain strong relationships with stakeholders, provide leadership, direction and focus for business functions and project resources
- Partner with multiple internal teams, external clients, and third party service providers
- Manage tight delivery timelines, and ensure our organization is on track to execute and deliver strategic change that meets our goals
- Think strategically combined with strong analytical skills
Required qualifications, capabilities, and skills:
- At least Bachelor's Degree in Finance, Business, Accounting, or related disciplines
- At least 10 years of work experience in Bank Operations related role
- Proven project management and organizational skills, able to take the lead in unstructured situations, including seizing new opportunities
- Strong verbal and written communication skills with the ability to partner with all types of stakeholders, at all levels across the business areas including senior executives, managers, and subject matter experts
- Independent, proactive worker with the ability to quickly understand complex subject matter and demonstrate critical thinking.
- Experience in data transformation tools, such as Alteryx and data visualization tools (e.g., Tableau, QlikView/Qliksense)
- Analytical mindset and problem-solving skills, with the ability to identify and resolve complex operational issues.
- Problem solving skills - the candidate must demonstrate exceptional judgment and the ability to independently identify and escalate key issues, obtain appropriate information form further analysis, and develop actionable recommendations.
- Teamwork skills - the candidate must be flexible in their work style and be able to work appropriately with stakeholders and colleagues at all levels.
Preferred qualifications, capabilities, and skills:
- Prior roles and/or experience in Markets Operations as well as knowledge of Market Operations experience is highly preferred
- Strong understanding of different technological development methodologies (e.g., Agile, Waterfall) and design techniques with ability to successfully lead regardless of approach
- Proficiency in Microsoft Office applications, Alteryx, UI Path is preferred
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
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