Coordinate customer onboarding, training, support, and retention workflows. Follow up on customer issues, align Sales, Accounting, Software, integrations, and licensing teams, and drive commitments through resolution. Build and improve operational processes, track projects, dependencies, blockers, and next steps, identify improvement opportunities from feedback, and provide clear updates across teams.
We’re looking for an experienced, hands-on operations professional to help coordinate workflows and initiatives across different areas of our business.
This is a multifaceted role that may support customer operations, process improvement, and other cross-functional initiatives. You’ll work with both business and technical teams to keep priorities moving, resolve issues, improve processes, and ensure strong follow-through.
What You’ll Do- Coordinate workflows and initiatives across different areas of the business.
- Support customer-related operations, including onboarding, ongoing customer needs, and retention initiatives.
- Work across teams such as Sales, Accounting, Operations, and technical teams to resolve issues and move priorities forward.
- Track priorities, blockers, follow-ups, and next steps.
- Identify operational gaps and help determine the right people or resources needed.
- Build and improve processes as business needs evolve.
- Follow issues and commitments through to completion.
- Provide clear, concise updates on progress and outstanding items.
Requirements
What We’re Looking For
- 5+ years of professional experience, including substantial hands-on business operations experience.
- Previous experience as an Operations Manager, Operations Lead, Business Operations Manager, General Manager, or comparable hands-on operations role.
- Experience working in an established business environment involving multiple teams, functions, and priorities.
- Strong cross-functional coordination and problem-solving experience.
- Demonstrated experience owning workflows or initiatives from start to finish.
- Experience improving processes and ensuring consistent follow-through.
- Comfortable working with both business and technical teams.
- Clear, concise professional communication.
Benefits
- CAD $80,000 annual salary plus up to CAD $10,000 annual bonus
- Fully remote
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What you need to know about the Ottawa Tech Scene
The capital city of Canada and the nation's fourth-largest urban area, Ottawa has proven a rapidly growing global tech hub. With over 1,800 tech companies, many of which are leaders in their sectors, the city's tech talent now makes up more than 13 percent of its total workforce. This growth is driven not only by the big players like UL Solutions and Dropbox, but also by a thriving startup ecosystem, as new businesses emerge to follow in the footsteps of those that came before them.
