Operations Manager

SUMMARY

The Operations Manager, FMO is responsible for the effective management of a team of Facility Service Managers.  Specific responsibilities include but are not limited to:  Driving team engagement to ensure achievement of all requirements, process development and implementation, achieving service level agreements and maintaining compliance with all regulatory, safety and all other requirements.

People Leadership

People leadership responsibilities include but are not limited to:

• Manage a team of Facility Service Managers assigned to various accounts supported by BGIS.
• Responsible for people-oriented activities including but not limited to employee engagement, development, and performance management, hiring and retention, compensation recommendations.
• Ensures each of your team member’s work is performed in accordance to all internal and external requirements.
• Maintain current awareness and knowledge of all applicable regulations and requirements and ensure your team is made aware of the specific regulations and requirements that apply to their individual portfolios.
• Establish annual objective setting with your team and conduct semi-annual and annual performance reviews.

Operations Management

• Foster relationships with BGIS client directors to ensure your team adheres to terms and conditions in the specific Master Service Agreements set forth by the client.
• Collaborate with relevant concerned parties to review, develop, refine, and implement processes and standard operating procedures.
• Be fully functional with BGIS technologies to achieve greater efficiencies and productivity.
• Maintain current awareness and ensure compliance with all applicable regulations and requirements.
• Monitor and drive team performance to ensure achievement of service level agreements and performance metrics.
• Responsible for your team’s ability to process vendor invoice approvals, purchase order approvals, and correction of invoice errors in a timely manner and will be BGIS’ finance teams point of escalation when invoice approval dates are missed.
• Responsible for ad hoc reporting requirements set forth by customers and agreed to by BGIS.
• Foster good relations with BGIS Technical Services Team and ensure that FM team prioritizes the dispatching to them prior to 3rd party vendors.
• Investigate and resolve operational issues that are not resolved by your FM team.
• Act with a high degree of urgency in resolving issues to ensure timely resolution and to maintain client satisfaction.

Strategic Leadership

• Expansion of Facilities Services business, including hands on on-boarding of new clients and providing strategic leadership and insight to the accounts they support. 
• Providing monthly reporting to the accounts that they support.
• Driving continuous improvement and process improvements.

• Other duties as assigned

• MINIMUM EDUCATION: Community college diploma or equivalent training (e.g. RPA, CET).

  JOB-RELATED EXPERIENCE: 

• 3 to 7 years of facility management experience, supervisory experience is an asset. 
• In-depth knowledge of applicable regulatory requirements and maintains current awareness.
• Ability to lead and engage a team of junior facility managers and drive performance to ensure all requirements are achieved.
• Strategic thinker.
• Skilled at time management and fostering a like-minded team that take ownership of their portfolios and understand that afterhours and weekend responses are required for the success of the business.
• Ability to develop and implement processes and standard operating procedures.
• Skilled at influencing, persuading and negotiating.
• High proficiency in MS Excel/Power BI. 

Licenses and/or Professional Accreditation

• None Required.

#LI-JP1