Operations Program Manager

Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams - People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more - provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block.
The Role
The Block Hardware team is looking for an Operations Program Manager to join our operations team. This individual will have the opportunity to utilize strong operational management experience to take full ownership of factory activities at our selected CM(s) in order to manufacture our hardware products which span across our Square, Proto, Bitkey, and CashApp brands. During NPI they will lead and manage our factory operations from prototype to ramp, while working closely with Engineering and Global Supply Managers to resolve product, quality, and process issues. In sustaining production they will work with Supply/Demand planners to help implement buffer strategy and track supply status in order to set and meet MPS based on product demand. They will also partner with a variety of cross functional team members as necessary to ensure high quality ongoing production post ramp all the way to end of life.
You Will

• Work cross-functionally with engineering, planning, & product marketing to ensure that final product supply can meet demand.
• Collaborate with the same cross-functional team to coordinate product launch timing
• Participate in selecting and building strong relationships with CM(s) to ensure high quality and a predictable supply.
• Manage overall capacity plan, including coordination of equipment, fixtures, materials & labor for ramp
• Work closely with the engineering, quality, and product teams to identify risks and opportunities in manufacturing / production
• Be responsible for operational readiness of new production
• Work with TPM and quality teams to drive manufacturing efficiency and yield improvements for post-ramp products
• Work closely with GSMs to ensure component supply matches the build plan and identify cost reduction opportunities
• Contribute to inventory management strategies and monitoring inventory levels with operations partners
• Work alongside the hardware engineering team during development to prepare for EVT, DVT, PVT & ramp. This includes: factory support & build-readiness preparation.

You Have

• Minimum 5 years experience in a supply chain or similar operations role.
• Product development or relevant engineering experience (preferred)
• Familiarity with consumer electronics manufacturing processes: SMT and FATP
• Enthusiastic to apply problem-solving skills to dig into challenges that are outside of your expertise
• Collaborative: have the ability to work as a team, ask questions, and share information to solve problems
• Flexible: have the desire to help partner teams when boundaries may be ambiguous
• Able to effectively communicate technical information to audiences that include members of various levels of technical expertise.
• Willingness to travel ~15% of the time

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We also consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page .
Block will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
To find a location's zone designation, please refer to this resource . If a location of interest is not listed, please speak with a recruiter for additional information.
Zone A:
$171,800 - $257,600 USD
Zone B:
$163,200 - $244,800 USD
Zone C:
$154,600 - $232,000 USD
Zone D:
$146,000 - $219,000 USD
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Check out benefits at Block.
Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.