The Role
In this role, you will report to the Head of Risk Operations at Square and be responsible for our Business Process Outsourcing (BPO) program, which manages important operational workflows serving Square's Risk Operations. You will partner with vendor teams to ensure ongoing production quality, volume, and efficiency, while collaborating with teams internally to ensure that we have adequate training, metrics, and oversight to launch and maintain outsourced workflows. Additionally, you will partner with Risk domain experts to build a comprehensive and principled outsourcing strategy which allows us to meet or exceed business goals from a risk loss and customer experience perspective, while minimizing operational and financial risk.
You Will
- Manage relationships with BPO service providers
- Define principles and requirements for BPO workflows and performance
- Identify potential workflows and tasks which may be outsourced; ensure operational readiness, manage launches, and track results
- Define and track key metrics to monitor program health; create mechanisms for structured feedback and performance management of vendors
- Build feedback loops with our teams (L&D, Policy, Ops Leads) and vendors to drive continuous improvement
You Have
- 7+ years experience in Operations, with at least 2 years leadership experience
- Specific expertise in either Risk Management or Vendor Management/Oversight
- Strategic mindset and ability to define and drive complex programs
- People leadership; experience leading a team to achieve results
- Strong communication and collaboration skills, both internally and externally
- Results-driven; able to define key metrics and drive accountability
- Ability to travel both domestically and internationally (up to 10% of the year)
We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build an inclusive workplace? Check out our Inclusion & Diversity page
Full-time employee benefits include the following:
- Healthcare coverage (Medical, Vision and Dental insurance)
- Health Savings Account and Flexible Spending Account
- Retirement Plans including company match
- Employee Stock Purchase Program
- Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
- Paid parental and caregiving leave
- Paid time off (including 12 paid holidays)
- Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees)
- Learning and Development resources
- Paid Life insurance, AD&D, and disability benefits
These benefits are further detailed in Block's policies. This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
To find a location's zone designation, please refer to this resource . If a location of interest is not listed, please speak with a recruiter for additional information.
Zone A:
$148,700 - $223,100 USD
Zone B:
$138,300 - $207,500 USD
Zone C:
$130,900 - $196,300 USD
Zone D:
$123,400 - $185,200 USD
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block.
Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we're helping build a financial system that is open to everyone.
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